TravelocaseReviews of travelocase.com

Total bait and switch. They told me the flight would cost $570, but when they went to collect, it was $790. It was still about $20 cheaper than the airline so I went with it. Then they do this shady thing when they charge your card 3 different times. Then when I needed to change my flight (since you can't do through them), airline said they were only paid $530 and that's all they could credit me. So this company just kept the $260 margin but they got me to sign up with them in the first place with a false price. No flexibility - do not use. I learned the hard way.

Recently traveled from New Delhi to USA having purchased my air ticket through this travel agency. Very courteous and helpful attitude offering price which was unmatched. Customer service was outstanding and product exactly what I wanted. Kudos for this dedication.

I cannot recommend Travelocase more! Due to a health condition very last minute we were unable to travel to our original destination. Given we are traveling at a peak time and travel was only a couple of weeks away changing the flight was going to cost a lot of money! I contacted Travelocase to see if there was anything they could do. Serenity spent 24 hours working with the airlines to get our flights changed at no increased cost to us! She was in constant communication with me to update me along the way. This is the best example of customer service I have ever experienced! I will only book through them going forward.

Don't do it, I know it seems tempting considering airfair and economy the way it is, but save yourself the stress and headache. I made the mistake of booking flights with them and still paying the consequences, as I am still disputing $ charged on my bank account. I booked with them back in August of 2024 for a trip in December 2024 thinking that booking ahead would prevent any issues, little did I know that was far from the truth. I booked and at first everything seemed fine, got my confirmation number through Delta/AeroMexico and I was checking my app continuously to make sure everything was fine until I received a call a couple of weeks out from my trip. I was informed that AeroMexico (which is partnered with Delta) had not received the payment (that clearly showed in my account) therefore I basically had no tickets. Their suggestion was to basically repurchase the tickets at a higher price and dispute the first transaction. I called AeroMexico only to find out that the thirdparty (TravelOcase) was the one placing a hold on the $ and that they couldn't really do anything on their end. Called TravelOcase back only for them to give me another bs of an excuse and telling me I had to pay $1200+ for the tickets and dispute my first transaction that was less than $1000 to begin with. Needless to say I learned my lesson, if it seems too good to be true, it most certainly is. I spoke to Serenity which seems to be the one handling everything there.

Hace 4 meses reserve un viaje a México por la agencia de viajes TravelOcase y según nosotros todo estaba bien ,pero a una semana de nuestro viaje decembrinas nos llama esta agencia de viajes y nos dice que debemos pagar de nuevo los tickets por aun no se a pagado ,pero nosotros pagamos hace 4 meses y nos dice la aerolinea que nuestro vuelo nunca lo pago esta agencia por favor no compres boletos de avion por esta agencia de viajes .

I booked a flight online and received a confirmation along with an email saying I would get my Etickets within 24-48 hrs. After 48 hrs, I contacted them just to find out they hadn’t even secure my tickets with the airline. They tried to modify my dates and itinerary to what they wanted not what I needed-then they ended up cancelling my booking.

ok I was skeptical but they have great service! They will call to see if you want upgrades as they have basic fares: extra legroom, select seats, etc. We saved just about 500 on round trip no stops tickets to Cancun. Will use again!

This company is a fraud. Don't waste your time. I booked airline travel tickets that were "confirmed," only to be changed and "confirmed" again, when neither flight was actually confirmed. Super sketchy outsourced call center. Overall, a terrible company that is absolutely untrustworthy. Book through a reputable company for a hundred or two hundred more, and save yourself the trouble of dealing with this fraudster company.