TravelocaseReviews of travelocase.com

Benny Parker was excellent he calmed my nerves and made my traveling arrangements alot smoother.

> I am writing to file a formal complaint regarding the cancellation of my flight booking. > > After I booked and paid for my tickets, I received several phone calls from your company. During those calls, I was repeatedly told that the tickets I had purchased were "not suitable" for me. (and I told agent I’m ok with what I ordered),However, I was not given a clear explanation or a reasonable solution. I was Olya different time and flans after I confirmed and waited for the response, > Despite my attempts to contact your company again by phone and email to resolve the issue, I received no response. Instead, my booking was canceled without my authorization or adequate communication. > This situation has caused me significant inconvenience, stress, and uncertainty regarding my travel plans. I expected professional customer service and timely communication, but unfortunately, that was not my experience. > > I respectfully request a full explanation of why my booking was canceled > I look forward to your prompt response and hope this matter can be resolved I would never recommend your company for booking tickets , thank you

DON’T USE THIS COMPANY. Worst customer service ever. I purchase a fare through Travelocase for United airlines. I received the email right after my “purchase”. The same day, I received a call from a call center agent in India who was aggressively telling me that I needed to pay them an additional $700 to upgrade my ticket to a different class just for the ABILITY to check ANY bag (not including bag fees). They then put a “supervisor” on the phone after I rejected paying the extra “fee”. That “supervisor” started cussing me out after I started asking questions about the $700 fee they were trying to charge me. Eventually that call ended and I never received my flight confirmation email. So I called a couple days after and the phone number lead to someone’s personal voicemail. They then called me back and told me that the airline changed the flight to a date later in the month and I had to accept it without being able to get a refund.

The agent that was provided to me was forcing me to provide information and tricked me into giving him information that I didn't want to provide. I felt pressured to accept what he was offering me and im not happy with the services he provided. At the time of my booking, I was promised the dates, time and place of departure I requested. A few hours later I was notified of a change in schedule and departure site, that i didn't request, and was not given noticed of in advance. I neither request nor did, I approve the change in the itinerary. This change was done without my approval or knowledge. Instead of leaving from San Diego the agent changed the departure to Ontario which is a 2 hr drive from where I live. This is an inconvenience to me because i have no way of traveling to Ontario, plus this change is imposing an extra cost that i cannot afford.The agent told me that, if I didn't confirm via email I would lose all my money and they would charge me an extra $400.00 on my credit card. This company refused to provide me the itinerary I requested and refused to give me a refund. Don't use this company, I had a horrible experience with them and do not recommend their services which were awful. So becareful because they will change your itinerary without your knowledge. BTW NO STARS!

Terrible terrible service. I had read about companies like this before but decided to try anyway. Made my booking, entered my information, half an hour later received a call saying that there was an error and that flight / price was sold out. They offered me another one for $200 more per person. DO NOT, I repeat DO NOT use this site.

Do not use this platform whatsoever, the support is helpless and they tell you anything to get rid of you. They held my booking for almost a week constantly telling me I’d recieve a call in the morning and that in 24 hours I’d get a separate confirmed ticket email (all lies) just for an email to finally come through saying my booking failed with no explanation. Now I can no longer take this trip as the prices have been consistently rising.

Very efficient and reliable services. Highly recommended.

The overall experience was great.