Sara B.
Bait and Switch selling - AVOID AVOID AVOID
I am writing on behalf of my 18‑year‑old daughter. She bought two Wowcher vouchers on 15 December for a Prague trip advertised at £140, having checked that 16–19 January was shown as available at that price. After redeeming the vouchers, Travel Makers called (Which I heard as it as on loud speaker) and said those dates would cost an extra £99 per person. When she declined, they spoke over her, were patronising, and pushed alternative dates she cannot make. She requested a refund on 16 December; no booking has been confirmed, yet they refused and told her to take it up with Wowcher. She works part time while studying and saved for this as a gift for her boyfriend; she cannot make the alternative dates and cannot afford the extra charges, so her savings are now tied up in a trip she cannot take and she has no funds for a replacement gift. The whole experience has been stressful, frustrating, and very time‑consuming. In our experience, this felt like a bait‑and‑switch: advertise one price, add costs at booking, then stonewall refunds. Based on this, we would urge others to avoid Travel Makers.



