Traveler's JoyReviews of travelersjoy.com

Response from Traveler's JoyApr 15, 2016

Hi Jennifer: Congratulations and thank you so much for your review. We really appreciate it. I'm sorry that you feel that you lost too much money to fees. We are always trying to lower the credit card fees we pay which is our highest expense (up to 3%). In addition, the fee covers website hosting, features, services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. The fee also keeps our lights on and rent paid! When you used Traveler's Joy, did you enable the fee structure that allows for guests to provide gifts with cash or a check? These gifts are have no fee assessed since they don't have to be processed like a credit card. I'm happy to talk more about your experience if you email me at [brandon][at][travelersjoy.com]. Again, thanks for your feedback. It is very much appreciated. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyApr 14, 2016

Hi Kathryn: Congratulations and thank you so much for your review. We really appreciate it. It sounds like you did not have the best experience with Traveler's Joy and I hope I can offer some explanations below. First, your review will be shared with our entire company at our weekly meeting and we will work together to address your feedback and find a solution. Second, our fee structure is set up as follows: 1) For gifts given using a credit card, 2.95% is deducted from the gift amount. The guest is also charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost us up to 3%), hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. 2) Couples also have the option to give the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you! 3) There are no "Upgrade" fees, subscriptions, or monthly fees like a lot of other honeymoon registries. 4) Finally, our fee structure allows for guests to provide gifts to couples with cash or check which are 100% free. I'd like to learn more about your feedback and how you felt there was a double charge for your registry. If you email me at [brandon][at][travelersjoy.com], we can find a time to talk. Thanks again for your feedback. It is very much appreciated. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy

Response from Traveler's JoyApr 15, 2016

Hi Heather: Congratulations and thank you so much for your review. We really appreciate it. I'm sorry that you feel that you lost too much money to fees. We are always trying to lower the credit card fees we pay which is our highest expense (up to 3%). In addition, the fee covers website hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. Our fee structure also allows for guests to provide gifts to couples with cash or check which are 100% free. I'm happy to talk more about your experience if you email me at [brandon][at][travelersjoy.com]. Again, thanks for your feedback. It is very much appreciated. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy