Travel Compendium Reviews | Read Customer Reviews of travelcompendium.com

Travel Compendium Reviews | Read Customer Reviews of travelcompendium.com

Travel Compendium reviews

471 approved reviews, newest moderated first

LV
Jul 30, 2023
Best shuttle
The shuttle arrived ahead of time. It was very clean and comfy. The driver was very helpful and friendly.
Response from Travel CompendiumAug 5, 2023
Dear Lady V. You don't know how much your fantastic feedback mean to us here at Travel Compendium. We're grateful for your feedback! It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected on your transfer. We look forward to the next time we get the chance to serve you again! Take care, The Team at Travel Compendium
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customer
Jul 24, 2023
Rowen was a good guide
Rowen was a good guide. Very informative. Tyrene was good handling the bus. Comfortable trip.
Response from Travel CompendiumJul 25, 2023
Dear Customer Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience. We will make sure to pass along your appreciation to Rowen and Tyrene. Thank you for us all at Travel Compendium
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thebailster
Jul 19, 2023
A sing in the window
This is my suggestion to tell ALL your drivers. We stood out in front of the airport for nearly 35 minutes until we finally hooked up with our driver. The wait was not the concern. The concern was we had NO idea who our driver was. There were so many black Mercedes pulling up in front of the airport ready to pick up customers. We even went car to car asking if they were here to pick up Bailey. We could not call because our phone service was horrible for this entire trip. Our driver told us he was just about to leave and then what would we had done. Your drivers need to have something in the window telling who they are picking up We were not the only ones who were going from car to car asking if they were here for them. It was so loud in front of the airport you could not even hear if your phone was going off. So simply tell drivers to put the name of the customer in the window
Response from Travel CompendiumAug 5, 2023
Dear Curtis, Thanks a lot for your review, we're so grateful that you took the time to share your feedback with us. We're going to take this into account and improve our service to satisfy all our customers moving forward. It's our pleasure to always improve our service and listen to your feedbacks. We wish you the best! The Travel Compendium team
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Steven E.
Jul 19, 2023
Great Service
Good service on time. I had even made a pickup time mistake for airport. They changed it with no problem, and did it quickly.
Response from Travel CompendiumJul 19, 2023
Dear Steven We’re so grateful that you took the time out of your day to share your review with us. We’ll make sure that your driver receives your kind feedback. It will make their day! Thank you for us all at Travel Compendium
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Cheri F.
Jul 17, 2023
Driver was on time for pickup.
Driver was on time for pickup.
Response from Travel CompendiumJul 18, 2023
Dear Cheri We truly appreciate your kind words! Thank you for choosing our Travel Compendium and for your kind words. We look forward to serving you again in the future. The Team at Travel Compendium
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JakeNJ
Jul 17, 2023
Pickup was quick and easy
Pickup was quick and easy, trip was pleasant. They're always waiting for you because they know what ship/airline you're coming in on.
Response from Travel CompendiumJul 18, 2023
Dear Jacob Thank you so much for taking the time to share your positive feedback with us! We will make sure to pass along your appreciation to our Customer Success Team. We look forward to serving you again in the future. The Team at Travel Compendium
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Maritza W.
Jul 16, 2023
Horrible shuttle service
One of our worst travel experience. Your driver was changed overnight and no information was communicated to us until we had been waiting for over an hour and after we reached out to him. He dropped us off several blocks away from our destination because there was a traffic problem. He started suggesting we walk with two suitcases and several travel bags about 20 minutes to our destination! We travel often and we understand that unexpected things happen but we have never been asked to vacate a shuttle service before the agreed upon destination. This was unacceptable on many levels. You did not complete your end of the commitment. Very expensive and poor service
Response from Travel CompendiumAug 5, 2023
Dear Maritza, Thanks so much for sharing your feedback about our service. Your comments have been shared with the entire team at Travel Compendium. When we hear about unhappy customer like you we don't want to ignore their feedbacks and always thrive to improve our services. Your comment as given us valuable insight into the service that we provide and we will ensure to not have such experience in the future for any customers. We wish you the best, The Team at Travel Compendium
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Tracy
Jul 12, 2023
The driver arrived on time and the…
The driver arrived on time and the vehicle was large enough for all our luggage. He was very professional and stowed the luggage for us. He got us safely to our destination and unloaded the luggage onto the trolley. Great service and worth the price.
Response from Travel CompendiumJul 18, 2023
Dear Tracy I am so glad to hear that our driver offered such a wonderful experience on your transfer! We truly appreciate your kind words!.Thanks for taking the time to share your feedback! Thank you from us all at Travel Compendium
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