Aon Trip InsuranceReviews of travelclaim.com

You paid for protection and they don't even help you, the lady on the phone was nice and understanding , yet couldn't do anything to help me change my flight due to a medical emergency. What's the point of paying for protection?

was on a trip in Peru thru Trafalgar-they insisted they we have insurance and recommended this company as their company of choice,so went ahead and got our travel insurance thru them.On our day of departure,we tested positive for COVID and had to disrupt our depaature,sta an extra 3 days until we could get a negative test.All we are asking from this company is the difference in the airfare,due to last minute change,and our extra hotel charges.I have been fighting wit them for 6 months and keep getting the run around.I have sent them copies of our receipts several times at their request(guess they kept losing them) and finally overnighted copies to them.They keep giving me lame excuses and are obviously trying to stall and hope i'll drop it.I am getting my letters and correspondence ready and plaln to report them to the Attorney General of NY and file a greivence against them.DO NOT get insurance with this company or give them any money!!!!

Bought insurance on April 28th for a cruise at the end of October. A month later found out I had recurring prostate cancer. Had surgery in july , found out the cancer had gotten in into some lymph nodes and was still not recovered enough to go on the cruise. Canceled the cruise on September 9th as i had a follow up treatment scheduled for 2 days before the cruise. I've been fighting for my refund with this company for a month now. I'll update this review if and when the company decides to do what's right.

If I could give them, zero, stars, I would, this is the worst company I have ever dealt with. At the end of our trip my wife contracted Covid while we were in Europe basically on the last day of our trip. When we exited the boat she tested positive, so we were not able to fly back to the United States and needed to stay two additional days in Europe. We did have to foot, the bill for a hotel room, along with changing our airfare. I submitted this to them on June 19, 2022. It is now October 28 and my claim still has not been resolved. Every time I call I get because of Covid we are behind, I’ve explain to them please keep that excuse to yourself. You get the company line of it in process just give us a little more time. Even on their website and voicemail it says once a claim is submitted it takes approximately three weeks. It has now been 18 weeks to no results. I have sent numerous emails made numerous phone calls to get the same response. We are just behind. I have literally been on a whole Other vacation . I would never recommend using this company or any of their products as it seems like they just want to take your money but don’t respond.

I bought their insurance through Norwegian Cruise Line. I got sick the second day on the cruise. I spent a lot of time in the sick bay. The final bill was just shy of $7,500. I submitted the claim right after I got home. I sent the documentation by registered mail. It was received by Aon on May 12. They logged it in on May 22. It has now been 5 months and every time I contact them I get the same story, they are experiencing high claim volume. Every time they say just give us another 30 days. Any one know of a class action lawsuit I can join?

They constatly stall the communication by asking questions like a 2 year old, so they can get another 10 days to the claim. The Worst Customer Service i have ever experienced! Never Again, and i will make sure none of my Business Partners ever make this mistake!

As another reviewer noted, had there been a choice for less than one star, that would have been my rating. After resending the same documents several times, I finally received a form letter declining coverage. My wife and I had booked flights in July 2022 to Copenhagen to attend a conference in Sweden in Sept 2022. My wife had been diagnosed with Early On-set Alzheimer's the previous year, but since that time we had traveled by air four (4) times, the most recent being in August 2022 to Seattle, WA. However, after returning from that trip and prior to our trip to Copenhagen, it was clear my wife's anxiety from the Alzheimer's was such that we would not be able to make the trip to Copenhagen. I canceled our flights and submitted a claim as instructed. The claim was denied because my wife had had treatment for the Alzheimer's prior to having booked the flights. I guess this means she will be discriminated against for the remaining portion of her life. Yes, she had been medicated for the symptoms of Alzheimer's. And, the effectiveness of those medications is what in part allowed her to travel those four previous times. What a waste of money to have chosen to purchase the insurance. I would never recommend that anyone purchase travel insurance through AON Affinity. So impersonal. Clearly looking for a manner by which to deny claims. DON'T PURCHASE TRAVEL INSURANCE FROM AON AFFINITY.

Had to cancel trip in May 2022 as I tested positive for COVID 2 days before my flight was to leave. I submitted the claim to Aon the day I received the positive test and included the COVID + result received from the lab. My claim was finally reviewed a week ago, 5 months after the claim was submitted. I am being told in order to receive a refund, I need to provide a signed statement from the physician that treated me for COVID. Apparently when you are dealing with Aon Affinity, you are NOT to follow CDC guidelines of quarantining yourself at home, instead you are to bring your infected self to a doctor's office to spread the disease. All so the box can be checked in their process.