Aon Trip InsuranceReviews of travelclaim.com

Do not buy this Insurance! I filed a claims three months ago and am still waiting for a refund! I was pickpocketed and left without money, credit card and passport. I had to spend an extra two nights because the theft occurred on Friday and I had to wait until Monday to get a temporary passport. I had to pay $500 extra to change the flight, plus other expenses such as food and transportation to the Consulate. Now after three months they are saying the documents I sent are not legible - not true. I will never buy this insurance again. I bought it because it was the one Cosmos was selling. Cosmos is the tour company I travelled with. Learned the hard way, never again will I buy this insurance nor will I travel with Cosmos.

⚠️ **PLEASE AVOID THIS INSURANCE COMPANY AT ALL COSTS!** I booked a cruise and purchased this insurance specifically because I was told that **flight delays and cancellations were covered**. My JetBlue flight was canceled due to a maintenance issue. There were no other flights available to the cruise departure location until three days later, which meant I would completely miss my cruise. I immediately contacted the insurance company, and that’s when the problems started. Every person I spoke with gave me a **different explanation** for why I supposedly wasn’t covered. One representative told me I had to actually be on the plane for the insurance to apply, even though the flight was canceled because of maintenance. Another representative told me I would have had to attempt to travel to the destination for the coverage to apply. I eventually spoke with a supervisor, and she was no help either. She kept telling me that flight cancellations were not covered and asked me to provide proof showing that they were. I provided the documentation and proof I had, yet she still refused to acknowledge the coverage. Then I was given another explanation — that I should have attempted to fly to another location where I could catch the cruise, and that the company would have potentially covered the hotel and transportation. **Why wasn't I told this when I first called?** Instead, I was given completely different answers by multiple representatives. And who is expected to have the money to suddenly book additional flights, hotels, transportation, and other expenses after already paying for an entire cruise? This entire experience has been extremely frustrating and unacceptable. **Nobody I spoke with seemed to know the actual policy or give me the same answer.** I purchased this insurance expecting protection when something like this happened, and instead I feel like I was given the runaround. I will be pursuing this matter further, including filing a complaint with the **Better Business Bureau** and exploring my legal options. **DO YOUR RESEARCH BEFORE PURCHASING THIS INSURANCE. I WOULD NOT RECOMMEND IT BASED ON MY EXPERIENCE.**

AON Travel Insurance is a joke! They are a bunch of crooks that do not intend to pay for anything. They delay with computerized replies to everything and no human being reads what you submit. They string you along until ultimately they turn down your claim. Nothing is simple and they have no honor. I will never spend a single dime again with their company. You should not either.

This is the worst travel insurance, when I purchased the insurance it stated that it covered flight cancelation or delay, if someone is sick , not having medical coverage, lost or stolen luggage. When I couldn't make it to my cruise due to a flight cancelation, no one was able to help me . They sent me over the policy that doesn't show that they cover a refund for a flight cancelation. I filed a claim multiple times . They keep denying me a refund . Also each time I speak to someone I have to keep waiting 2 days to speak with a manager or supervisor. This is the worst travel insurance. I would never recommend it to anyone. This travel insurance is a scam . They will not help you .

AON Insurance company is totally deceptive untrustworthy and in need of legislative and/or court intervention! I submitted 🙌 all necessary paperwork to substantiate and validate my claim since I had a medical procedure and was unable to go on my Norwegian cruise to Bermuda 🇧🇲 and Canada 🇨🇦. The customer service representative was based in The Phillipines OMG 😲 and felt like I was on a merry go round literally! After I explained multiple times I completed my portion of the claim along with additional documentation from my primary Physician they still claimed they need more documentation unbelievable! I was finally transferred to the manager in the United States who claimed he was in New York State. After a very heated 🥵 exchange with him I informed him that I was reporting this agency to The New York Attorney Generals Office! They are so unscrupulous that's it's amazing 👏 no one has taken the aforementioned actions. Asking everyone to contact New York State Attorney Generals to file a complaint as well as New York State Division Of Insurance that regulates this horrible company! OMG 😲 after reading 📚 what happened to others my situation 😳 seems minimal and I'm determined to get a favorable resolution. Just read 📚 yesterday a deck collapsed on Norwegian Cruise 🛳 returning to my college 🙃 hometown of Miami from my adopted Country The Bahamas Islands 🏝 I'm sure we haven't heard the last of bad things happening to Norwegian Cruise Lines and this sham Insurance company Aon! KARMA

This is the company Norwegian Cruise Line uses and this is a complete scam and ripoff. My travel partner had a medical issue and I filled out all appropriate doctor forms and insurance forms to recoup the 25% cancellation fee charged by Norwegian. Within hours a received an email dening the claim stating all the reasons my claim was invalid. Use an independent travel insurance company. They charge premium prices for the coverage but then refuse to pay when a claim is submitted. Total scam!

My trip was supposed to be in October 2025. Unfortunately in August of that year I was diagnosed with breast cancer and had needed surgery. I filed the claim for my missed cruise in January 2026. They didn’t even ask me for my doctors names and addresses until May 2026. I had all the medical records so I sent them all of the records as I had access to all my records. Here we are in July 31, 2026 and I still haven’t been paid. Every time I send something they ask for something else. When I call, the only thing they can tell me as it’s under review. In any event, I travel a lot and take insurance out every time. I honestly think they are hoping I’ll just forget about it and go away. I will never use AON again. If. I could give 0 stars I would.

Had to cancel cruise with Norwegian Cruise Line because my travel companion's sister died about 3 days prior to departure. My friend received her portion of reimbursement. Travel occurred in April 2026 and as of today, July 23rd, I have not received my portion. After calling on numerous occasions, I was told the check had been reissued. So I called up again today only to discover that there is no record that the check had been reissued. Their staff have lied to me several times I have asked them to email me when the check is mailed OR mail it with a tracker number. Negative to both my requests. No empathy, no apology no concern. Very, very poorly run company.