Aon Trip InsuranceReviews of travelclaim.com

AON is no different than all insurance companies..deny, deny,deny!! Our flight was canceled due to a hurricane, we lost an expensive room in Quebec & 1 day on the ship on the front side, the back side another hurricane, Milton, we lost an expensive room in Boston, due to the flight canceled....AON DENIED ALL...DON'T USE THEM.

I wish I could give 0 stars. This company would not refund my sister and I for a Carnival cruise in which the luggage was checked by the cruise ship with my personal information in it. The luggage was not located by the cruise ship prior to departure. My id was in my checked luggage. AON stated they paid for lost luggage. They would not reimburse me for my cruise which is unfair. I had all documentation to support our expenses. AON keeps stating can you send in more information. What's left to send in?

I had a Royal Caribbean Cruise scheduled for myself and my wife in December 2024. In August my health declined and my physician informed me that I could not travel. Royal Caribbean refunded their portion of my cruise almost immediately. I just got off the phone with AON (again). They have had all documentation from my doctors since 9/7/24 but have not issued my refund because "it is still under review" and there is no expected timeline for them to complete the review. It is outrageous that they are refusing to honor my claim despite having all documentation for over two months. They are a scam and will avoid paying at all costs. My next step is to contact the state insurance commissioner. Judging from the number of 1 star reviews on here with similar issues I think this company is begging for a class action lawsuit for their pattern of not paying out justified claims.

My son booked a cruise for 7 of us, leaving Nov. 4th 2024. My husband fell the middle of June and broke his right wrist. The doctor advised him not to take the cruise and provided a doctors note stating that. My son canceled my husbands' ticket in Aug. The cruise line gave back what they owed us immediately and I filed the rest with AON. They refunded the $99 cancelation fee and said that was all I was owed. It clearly said in the paperwork that if the cancellation was due to injury or illness, you got 100% of the fare you paid back, minus what Carnival owed us and the cost of the insurance. They would not give us a refund. I wrote to my state Insurance Commissioner and enclosed all the documentation. Ten days after I mailed that packet, I received an e-mail from AON stating they reviewed the claim again and decided I was entitled to the entire fare. I got the check today. They are not a reputable co and Carnival needs to deal with someone else.

We booked a Mediterranean cruise for our 30th wedding anniversary. We were so excited, planned for 2 years. The cruise line handled all of our travel and it should have been very convenient and easy. That's why we booked a cruise. Got on the first plane and immediately got deplaned because of a minor mechanical issue. That plane never took off. We would never have made our connecting flight to Spain. We had to "check out" of the flights so the cruise company could rebook our flights. There was no way to make it to the port of departure at that late time. The option was to leave the next day, change planes twice, go through customs in 2 countries where we don't speak the language, on our own: rent a hotel, find travel from airport to hotel, hotel to ship. It was too stressful, so we made the difficult decision not to go. We thought we would try again next year. Surprise! Insurance doesn't cover that. We would not have made the ship in that port either because of airline delays. What a waste of money. We lost $6000! So much for that very special celebration. The representative from the cruise line told me the issues with airlines happens very frequently since COVID. Moral of the story, find travel insurance that will cover you not being able to even get to the ship.

They give you the run around my claim I'm started in April and they can't solve this problem .Don't use this company the Worst.

I BOOKED A 12 DAY CRUISE ON ROYAL CARIBBEAN FOR MY HUSBAND AND I IN APRIL 2023 FOR A CRUISE THAT LEFT DEC 6. 2023. ROYAL OFFERED AON TRAVEL INSURANCE SO WE TOOK IT BECAUSE YOU NEVER KNOW WHAG COULD GO WRONG. WE HAVE NEVER HAD TO USE IT IN THE PAST. THIS TRIP HOWEVER, WE CANCELLED IN NOV 2023 BECAUSE OF A MEDICAL REASON. WE SENT ALL DOCUMENTS TO AON VIA FAX AND THEY CLAIMED THEY NEVER RECEIVED IT. WE WERE GIVEN 2 DIFFERENT FAX #'S. I THEN WENT AHEAD AND ASKED MY DOCTORS TO FORWARD MY MEDICAL RECORDS TO AON. AON CLAIMS THEY RECEIVED ALL DOCUMENTS EXCEPT FROM THE DOCTOR THAT EXPLAINED MH NEED FOR C-SPINE SURGERY. WE ARE NOW AT THE END OF AUG 2024 AND I'M NOW GOING BACK AND FORTH OVER AON LYING AND SAYING THEY STILL HAVEN'T RECEIVED THE MEDICAL RECORDS THAG PROVE MY CKNDITION AND NEED FOR SURGERY. IF YOU CRUISE THROUGH ROYAL CARIBBEAN, DON'T TAKE THE TRAVEL INSURANCE IF IT'S AON. SEEK INSIRANCE ON YOUR OWN. I HAVE LOST ALL FAITH AND CONFIDENCE IN ROYAL CARIBBEAN BECAUSE THEH REFUSE TO HELP ME. SHAME ON ROYAL CARIBBEAN AND AON FOR RIPPING OFF TRAVELERS!!! I WAS FOOLISH ENOUGH TO THINK ROYAL CARIBBEAN WOULD HELP ME IN ANY WAY. ALL THEY DID WAS TELL ME I HAVE TO DEAL WITH AON ON MY OWN. WITH THAT BEING SAID, ROYAL CARIBBEAN HAS $2700 OF OUR MONEY AND WE CAN'T GET ANY OF IT BACK.

This company is a SCAM impersonating as a reputable travel insurance firm. My wife booked a trip through a well-known travel agency in June this year (2024) for a trip in April 2025. Based on the travel agency's recommendation, she paid Aon $2,600 for travel insurance for this trip in 2025. In August 2025, she realized she didn't want to go on this trip next year. As a result she filed a claim with Aon Affinity trip insurance for a refund of the $2,600. It was denied being based on a unapproved reason. She paid $2,600 for insurance for a trip 10 months in advance. A little over a month later she decided to cancel the trip. How does her reason for cancellation have anything to do with receiving a refund? What right does the insurance company have to deny a refund based upon her reason? She received no value for this $2,600 insurance. Aon incurred no costs or risk based upon her cancellation. This firm is a SCAM. Don't fall for Aon Affinity masquerading as a legitimate insurance provider. It's a SCAM.