Transparent LabsReviews of transparentlabs.com

Their protein powders are high quality and their customer service is great

Initially I was really put off from ordering because of all the negative reviews about their delivery and customer service, but I decided to bite the bullet and see what happens due to all the positive product reviews. I ordered 2 chocolate whey protein isolate tubs on 22nd Sep and they arrived this morning 7th Oct with no issues. I know other other overseas customers have had issues but I ordered from Australia without problems at all. I also received several emails about the delivery and a tracking number. Now about the actual product- it's AMAZING!! Very smooth and the taste is awesome. No artificial taste and mixes well with water.

Product is fine, however I no longer want to use the product, but they won’t let me cancel my subscription. It still keeps charging every month. No one will respond to my emails, no one answers the phone! I’ve had enough.

The product is good but the service is so poor. I have subscribe to receive certain product every month and this month I have increased orders and it was supposed to be out by sept 20 but still hasn’t arrived and they don’t provide and tracking number to track the order. Also, no response to email and cannot reach them via phone call. Bullshit service.

Today, I had to actually phone your Customer Services Department to take care of a matter that your website had "Hiccuped"/ Malfunctioned, and was not allowing me back into my account, after I had just been on it earlier, and was most incredibly pleased to have spoken with your Matthew, an exceptional personnel who took care of everything I was in question of, along with correcting my order / subscription issues, and added more thoughtfulness by emailing me back with the answer to a question we were both interested in but had to wait until upper management had finished their "meeting of the minds", to get an answer back. Unfortunately, that answer was not what I wanted to hear, which was that you are discontinuing my "all-time" favorite flavor, "Chocolate Coconut" in the protein powder mix. Again, Matthew helped out beyond my expectations and accommodated me with adding extra 2 lb. canisters that should take me out for a year, hoping that you may add it back into your lineup of flavors for the Whey Protein mix.

My husband and I buy all of our protein powder and pre-workout powder from Transparent Labs. We absolutely love the different protein flavors and how they blend so easily. You can tell the protein is a good protein. Since we drink a protein shake every morning, it's nice to have different flavors. We can't go back to protein powder you get from Walmart or Costco since we've discovered these flavors.

I've getting protein from Transparent Labs for around 2 years. I have complete freedom to control the subscription from my end which is great because I'm not forced to keep constantly buying after a specific timeframe, it's based on my needs. Their customer service is amazing and super responsive! The shipping does take about 7-10 days from my experience in Canada, so when I notice it's running low, I always order a bit early. Overall, the product is great and I highly recommend it.

Great products. I switched over to all transparent labs. I had a mixup on an order TL more than compensated me for my inconvenience.