Transparent LabsReviews of transparentlabs.com

Great product, terrible customer service. I often prefer to order directly from companies (vs. Amazon or a similar online store), but maybe ordering through Amazon ENSURES YOU ACTUALLY RECEIVE THE PRODUCT. This is the second time ordering directly from the company, and through I put in the order on 6/14, it's 7/3 and I have yet to receive my product, regardless of 5 or 6 emails and calls (where I had to leave a message). Responses back from customer service take multiple days and are basic responses that don't take care of the problem. I had initially received a tracking link, and USPS never changed from "Label created; awaiting package." When I reached out after a few weeks, after several days I finally got a response, "It was obviously lost in shipping; we'll send another..." then proceeded to ask me for my home/shipping address. Hello? It was on my order. So I sent me address (the same one)... then nothing. So after several.more days, I reached out again to see if had shipped. Again, nothing.I called twice over a few days and left detailed voicemails with the order #, and another email. Finally someone sent an email to tell me "they were sending me a replacement" and that I would receive a shipoing/tracking notification that day. Surprise... I didn't. Today, I received a "Thank you! Please provide feedback on your experience." Loke the matter was resolved. I responded. And I have YET to receive a shipping/tracking notice. I will.most likely not order from them again, because typically when I order something I expect to actually get the product. And I'm sad because I love the product itself.

The Milk Chocolate is easily the standout for flavor in this range. However, living in New Zealand, I’ve noticed a distinct difference when comparing this to some of our local brands. While the Transparent Labs profile is excellent, I find that local NZ-sourced whey tends to be slightly more palatable and easier on the gut.

Only received two of the eight items ordered. I was told they had split the order after having only received two products. I await the balance of the order. In the past, the products have been as expected, but the jury is out about this time. Good products, poor communication.

I had a disappointing experience. When I placed my order for the chocolate flavor, the website showed it was in stock. I paid right away, but my order never shipped. Instead of resolving the issue, I was repeatedly offered other flavors I didn’t want. I specifically ordered chocolate, and since that wasn’t fulfilled, I had to ask for a refund. Very frustrating and not what I expected.

I’ve been trying to receive my orders from Transparent Labs for the past six months, but they have failed to make a correct customs declaration every single time. Since September, I’ve had six delivery attempts, and each time, the parcel was sent back to the US due to incorrect paperwork. I used to receive their products without issues, but since September, they’ve been consistently making mistakes. Their products are great, which is why I’m giving 2 stars instead of 1, but what’s the point if they can’t deliver them properly? Until they fix their international shipping process, I can’t recommend ordering from them outside the US, at least to Ireland.

Ordered an item 3 weeks ago and it's still not arrived. They didn't bother posting it until I chased them and since then it's been sat with their courier. If I hadn't paid so much for delivery; it would have been ok. What make it worse is they don't respond to emails, 3 sent and still no reply.

The first order came quickly. Now I've been waiting 2 months for my order. The tacking status has not changed for 7 weeks. Pransparent Lap has not replied to any of my 3 emails. Product good, support non-existent. After my review, a package was sent that has now arrived. However, I have never received an email or heard anything else from them.

I've laid complaint's with them on multiple occasions about my Mass Gainer order that initially stopped being updated after 5 days. My order was placed on the 20th of October. They directed my issue to Route (Their shipping partner). They automatically marked it for a refund because it was lost. Fine, nor harm no foul. They ask for my Paypal email to send the refund and I do that. They say it will be refunded there within the next business day. It doesn't show; I complain again and they say the same thing. It's now been 7 days since then and still nothing. Edit/Update: They got back to me and issued a refund back to my card. So I've updated my review from 1 to 2 stars. They still stalled and lost my package. And it took so long just to get to the bottom of the issue. My refund is still pending. I can't say I had a good experience ordering their products from overseas.