Transparent LabsReviews of transparentlabs.com

Your customer service is very good. They took care of a shipping problem without a hitch and resent my order before they even received the original one back. However, this creatine is very expensive and I'll probably use another brand in the future. It also tastes terrible. I've been using creatine for quite a while and this is the first i've encounteredthat even has a flavor. I'm sorry that I don't like it and I hope that you're successful

They ship to slowly, their shipping is ridiculous compared to other companies like them and they charge shipping that would allow much faster. Overpriced and think they are bigger than the game like so many supplement companies in the past that are no longer going concerns.

Update: customer service finally reached out and refunded my amount but still sending my package which is a good gesture. So changing my rating to 3 stars. Not sure if I will try again as already purchased a different brand that I like. I purchased protein powder and Creatine with free samples and the mix bottle but I only received the bottle. Have been trying yo get hold of the customer service but no luck. This is scam and avoid. i have already started dispute with my credit card company so hopefully will get my money back. They promised delivery in 5-7 days but it has been more than 15 days and no product just a cheap plastic bottle for $100.

I'll start with in general, I like this company's products. BUT DO NOT RELY ON REVIEWS SHOWN ON THEIR WEBSITE WHEN MAKING A BUYING DECISION. I have reviewed 3 items over the past month...two of them were 5 stars, and one review was for a terrible product and I gave it just 1 star. Weeks after leaving all three reviews, only two of mine are posted to their website...guess which ones? Yep, my glowing 5 star reviews. The missing review? My 1 star review. Look, I'm President of a business as well, but I have NEVER not posted a customer review, good or especially bad (thankfully, there have been very few bad reviews in 15+ years). If they didn’t obviously throttle and censor the reviews left on their website, I likely would have seen plenty of other 1 star reviews on that product with the same gripes that I had, and thought harder / done more research online before spending over $100 on what ended up being thrown away. But how would I have known when that product on their website has nothing but good reviews? Shady stuff, really made me lose a lot of respect for this brand. I'm looking to see what similar alternatives are out there because this experience left a bad taste in my mouth, much like the terrible product that I gave 1 star to that you'll never see in their website..

I just changed my rating from a 1 star to a 3 star. Although my initial experience was disappointing, Transparent Labs made things right for me. I understand problems can, and will happen. It is extra frustrating when a company does nothing to rectify the situation. In this case Transparent Labs, stepped up to the plate and did what a reputable company would do and took care of the issue. For that I am thankful. I hope one day I can give a five star. I highly suggest they streamline their shipping process and give the customer an avenue to track their order and provide an easier means of communication when there is an issue. I love the product. Order placed and paid for in full. Order has not been delivered. I never received a tracking number or any kind of shipping update.After inquiring several times I received one email stating shipment was held up as one of the products ordered was out of stock. I was never notified as such. I had to find that out on my own. I responded that I would take a different flavor and to please ship my order. I still have not received my order. I have left multiple voice messages with no return call. I have sent several emails since with no answers. This is terrible customer service. It’s too bad because I do like the product, but I will be looking elsewhere for my supplements. As of now, I have no idea if my order is on its way or if they even intend on shipping. Terrible customer service.

I highly appreciate the quality of the protein powder, particularly the chocolate coconut flavor. However, I experienced a significant delay of three weeks in receiving my protein order from them. Consequently, I made the decision to cancel my subscription due to the lengthy delivery time.

Love the products but the shipping is not the best. I typically try to stay away from companies that use USPS because it’s unreliable. Shipping is expensive and slow. I tried Amazon to get free shipping for the glutamine, but the estimated arrival was almost a month. Not a fan of Companies that don’t use PayPal on their websites.