Transparent LabsReviews of transparentlabs.com

This company not only provides an excellent quality product but backs it up with superior customer service. Highly recommended these products,

Kiera was attentive and helped me with a replacement order because USPS messed up.

Wanted a particular product. Saw they were advertising a 10% discount. Tried to load the discount code and was unable to. I contacted TL and explained. They sent a discount amounting to MORE than 10% to my card. In this day and age, WHO DOES THAT?? Actions like that will keep me coming back,( of course, the products are great too!)

I am extremely impressed with both the quality of Transparent Labs protein powder and the outstanding customer service I received. It has become increasingly rare to find a company that truly stands behind its products while treating customers with respect and professionalism but Transparent Labs exceeded my expectations. The protein powder mixes well, tastes great and gives me confidence because of the high quality ingredients and transparency about what's in the product which is very important to me. As someone who pays close attention to what I put in my body, I really appreciate knowing exactly what I'm getting. What truly set this company apart however, was their customer service. The prompt, courteous, knowledgeable, and genuinely interested in making sure I had a positive experience. That level of care is hard to find these days. I highly recommend Transparent Labs to anyone looking for a premium protein powder backed by a company that values its customers. It's refreshing to do business with a company that delivers both exceptional products and exceptional service. Thank you, Wendy M.

Had an issue with the flavor. Sent an email they responded and helped me with the issue. Thank you

Other than a high quality product their service is outstanding. The wrong shipping address was accidentally put in while placing my order and by the time they received my message asking to change the shipping address the order already was sent. Instead of making me repurchase/pay for the order they said no problem and sent out another order to the proper address. Not all companies would go beyond expectation like this one. I will be ordering from them again for sure!

I don’t think I will ever try another brand. Mayyyybe for pre workout )unless they have a good one I’ll have to look into it) but for my mass gainer and everything else I’m giving these guys my business!! Customer service was super quick to respond and fix the issue I had which was not their fault AT ALL!!!! I had a major surgery where they took out most my stomach (sadi-s) and it changes how a lot of foods taste and although the drink itself was not disgusting it was just too much for my stomach and these guys sent out at NO COST the vanilla flavor. Which I got a couple days after they emailed me back. And that one sits way better in my stomach so I just wanted to take the time to come on here and say THANK YOU!! top notch product and customer service!!

Great product, terrible customer service. I often prefer to order directly from companies (vs. Amazon or a similar online store), but maybe ordering through Amazon ENSURES YOU ACTUALLY RECEIVE THE PRODUCT. This is the second time ordering directly from the company, and through I put in the order on 6/14, it's 7/3 and I have yet to receive my product, regardless of 5 or 6 emails and calls (where I had to leave a message). Responses back from customer service take multiple days and are basic responses that don't take care of the problem. I had initially received a tracking link, and USPS never changed from "Label created; awaiting package." When I reached out after a few weeks, after several days I finally got a response, "It was obviously lost in shipping; we'll send another..." then proceeded to ask me for my home/shipping address. Hello? It was on my order. So I sent me address (the same one)... then nothing. So after several.more days, I reached out again to see if had shipped. Again, nothing.I called twice over a few days and left detailed voicemails with the order #, and another email. Finally someone sent an email to tell me "they were sending me a replacement" and that I would receive a shipoing/tracking notification that day. Surprise... I didn't. Today, I received a "Thank you! Please provide feedback on your experience." Loke the matter was resolved. I responded. And I have YET to receive a shipping/tracking notice. I will.most likely not order from them again, because typically when I order something I expect to actually get the product. And I'm sad because I love the product itself.