Transparent LabsReviews of transparentlabs.com

Great customer service and great products

I train for Hyrox and run a remodeling company, so I need fuel I don't have to think about. Transparent Labs has been it since 2024, with roughly 50 orders and no reason to switch. I know what's in it, and it does what it says.

Edit: Transparent Labs just reached out to me and have gone above and beyond to make the issue right. I ordered 4LB of protein and set up a subscription for it on Monday, July 27,2026. Today is Saturday, August 1, 2026 and it still has not shipped. Their FAQ's state: "All orders placed on Sunday-Thursday are shipped on the FOLLOWING business day the order was received. All orders placed Friday-Saturday will ship on the following Monday." So, I messaged them on July 29, 2026 and asked when the order would ship. I did not hear back until July 31, 2026 and was told my order had not shipped because it was placed on backorder because they were waiting on free samples of protein to come back in stock to include in my order. I'm sorry but what? They put my paid in-stock order on backorder because of free samples for them to push more of their products! Up to this point I was not informed of the delay or that my order was placed on backorder. I was told on they had split my order and shipped my paid protein and would ship the free samples the following week. I received a USPS tracking number but the post office has it as only shipping label created so at this point it looks like it's going to take a full week for my order to actually ship. This is my first interaction with Transparent Labs and might be my last. It is completely unacceptable to backorder a paid in-stock order for free samples.

Customer support I received from Reilly is the the bar others strive for. I really enjoy the quality of the protien mixes and creatine hmb. I've had nothing short of great experiences with the products and product specialists. Thank you Transparent Labs for being you.

Patrick and Kiera have provided exceptional assistance. I extend my gratitude for your accommodating support. I will continue to be a loyal customer of this brand.

The TL supplements are high quality and the service is excellent. When I had to return a product and cancel a subscription due to medical contraindication, Kiera in customer service resolved everything quickly.

Could not ask for better products, or customer service!! A+

Product and customer service are stellar. I highly recommend Transparent labs to anyone looking for quality protein with customer support you can count on.