Transparent LabsReviews of transparentlabs.com

I purchased protein powder with free samples and the mix bottle but I only received the bottle! The worse is that they don't have and available customer services, you'll spend days trying to join them on phone or email and no one will get back to you! This is very shameful and literally a scam from a big company like this! I'd avoid.

This was my first time purchasing from Transparent Labs and all I've got to say is HUGE thanks to customer service, and specially Reilly. The response was quick, and I got my product in no time. As far as the product goes (Whey protein Isolate, Vanilla flavor). It's great, the flavor is really good and the fact that it has very little ingredients makes it even better. I also recieved their blender bottle; its my first time using one and I found it's actually really helpful for whenever you're on the go. So if you're able to subscribe and get their free starter kit. Definitely go for it, and try their products!

A package of mine went missing at USPS, so not the fault of TL directly; however, upon getting in touch with USPS, they said that the sender is responsible for submitting a package claim. I have called TL at their phone number 3 times and left messages over the past 2 weeks that have not been returned. I also have emailed twice and used their website form once, none of which have been returned either. Based on the feedback from everyone else below, I was under the impression that I would have received much more prompt customer service (or any at all). I am extremely disappointed by this, as the products are not cheap and I have spent almost $2000 there over the last 2 years. EDIT 8/6/26: After seeing this review, TL got in touch with me and refunded me the lost shipment and also sent me a $50 gift card to use at TL. I have amended my review to 4 stars for this. However... they gotta check their phone lines because nobody ever answers.

The product line is unmatched, no hidden additives great quality, easy to blend resulting in great tasting high protein shakes. I have gone from just testing products to ordering a full line of products to replace things I thought were healthy but after researching ingredients better, I realized, I could do better. Add in ease of ordering and excellent Customer Service. Transparent Labs has created an unmatched experience in health products marketing.

The quality of the products are second to none. Literally the best quality protein, creatine, collagen, and casein. And those are just the products that I've tried. I'm sure everything's amazing. There's a reason why fitness influencers recommend this brand. It's extremely high quality but not only that you get a lot of protein per scoop which is awesome as well. Then, the customer service is phenomenal. I had an issue with my order and Kiera fixed my issue and resolved the shipping issue almost immediately. Phenomenal service and can't recommend Transparent Labs enough.

AMAZING customer support, and the products are top-shelf! Thank you

Accidentally let the subscription unpause and they refunded it. Going through a tough time with ACL surgery and it was a major help to have it refunded. Also, their products are awesome and the way to go!

Kiera is the GOAT without question helped correct my own mistake when purchasing the wrong item. Amazing customer service, life long fan out of me!