Luke S.
Great customer service
Initially I wrote a review that was only one star as the work I received wasn't great. I received an email from Transcription Puppy wanting to show me that they can do great quality work. I gave them the opportunity to show me that they could produce good transcripts. Within the week I had received copies of my transcripts that were much better. Much better. These guys seem to have really caring customer service and I'll give it to them, they made things better by reproducing my work. I was impressed at the customer service, and now, the quality of the transcripts. Thanks for your time and care.
Response from Transcription PuppyMar 6, 2023
Dear Luke, Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the poor quality of the transcriptions you received. Could you please let us know where you emailed your complaint? We do not have any official email address for customer feedback, we provide 24/7 live chat, secured message in your control panel and 24/7 telephone support to ensure that our customers can easily reach us and get timely support. We understand that you mentioned in your review that the files were for use in court and we transcribed them verbatim, word-by-word. This may sometimes result in transcriptions that may not look like good English. However, we will immediately review the files again to ensure that they are accurate and usable for your intended purpose. Once again, we apologize for any inconvenience caused and assure you that we will do everything in our power to make things right. Please reach out to us via our available channels and we will be happy to assist you further. Best regards, Jay @ TranscriptionPuppy Operations Manager