TrailerParts.comReviews of trailerparts.com

Over 10 Business days since order placed. They charged my card immediately, but the order still does not show on my account. Not currently offering phone customer service and no response to website contact form or emails to customer service. I more than understand that there are things going on in the world right now and am not upset about having to wait for my order to ship, but you need to at least communicate with your customers. If not, you shouldn't be taking orders. I sent my third and final attempt to contact them this morning stating that I will have to dispute the charges if I do not hear back.

Ordered a part shown “in stock” on June 4; still waiting for shipping confirmation on June 17. Sent an email- no response. Tried calling- no response/disconnected. They charged my card the day I ordered... I’m guessing they’re bankrupt & going out of business, but who knows. I can’t imagine any other explanation.

Horrible customer service will never buy anything from them again. I understand the virus holding things up but it’s been over a month and my order is is not shipped.

Ordered parts that were "in stock" 2 weeks ago. Took my money and ghosted me. Unwilling to respond to calls or emails. No way possible to check order status, upgrade shipping, or even cancel order due to the time sensitivity of parts i ordered. They have not responded to numerous attempts!! COVID does not excuse lack of common customer courtesy or any kind of service to the customer..... If you like the feeling of not knowing WHEN or IF you will ever get the parts you paid for, this is the place for you.

Has to be the worst experience ever ordering parts online. And yes they have charge my credit card for the parts. I ordered parts on May 26, 2020 and still have not received an email of shipment on June 10, 2020. I’ve tried to call the phone number numerous times with no answers. I did receive parts today for in the mail from trailer parts.com which were not my parts. It even has a different customer name on the invoice. I’ve tried to call the customer service number and they say they’re closed due to the Covide. As we know New Jersey is wide open As of this date, so why aren’t they open? Very very poor service. You cannot call and physically talk to anyone. I should’ve used Amazon.

We are a Trailer repair center and thought we would give trailerparts.com a try to see if they are a potential vendor for us. We buy 25-35K per year.. This was a bad idea in so many ways. I tried to reach their order desk for two days then finally decided to take a chance and place the order online. I did receive an automated order confirmation but 12 days later still no order. I called them and now their phone message says they have no customer service person to answer the phone due to Covid 19. As we all know this is BS because business all over the nation are operating very effectively. I emailed to find out if my order is in process or on back order and no response. Regardless of Covid 19 or any other excuse I would not do business with this company ever again. Don't be fooled with the COVID 19 excuse for not returning email corispondence.

Used to be a good company - a little slow to ship, but great selection and reasonable prices. I placed an order recently. Website said shipments delayed 3 days for covid - They charged my card and after 3 weeks...still haven't shipped. Worse!- they closed down the phone and customer service department, so I can't inquire or cancel the order. Phone recording says they are shipping and will email when shipped. Sorry - that's not customer service. Got my credit card company to cancel the charge .... but Trailerparts.com is still not answering my emails or phone calls.

Ordered 2 trailer hub kits, the kits came with seals that did not fit the hubs in the kits. When I called to get it straitened out I was told "We're just a distributor, if you have a problem call the maker of the product" They offered zero help, wasted my time.