TrailerParts.comReviews of trailerparts.com

Do not use them, waited three weeks for a brake controller and they sent me a used dud. dont go near them other times I have used them have been poor slow service, this is the end.

If I could give a ZERO, I would. Ordered parts on a Sunday with an expected date of that Friday. Had to call and ask for a tracking number. Really? Did the parts come on Friday? NOPE! Saturday? NOPE! When I finally tracked down the order at the local Post Office, I knew I was in trouble. When I claimed the shipment at the Post Office I was presented with a $10 dollar clevis pin, not the $156 complete brake set I ordered. Needless to say I was unhappy. When a disagreeable woman returned my call, she did not care. Offered a refund only. When I demanded she ship out the parts overnight she refused. Meanwhile, back at my garage with a camper brake refresh project all over my floor I contemplated my destroyed Spring Break plans.

I ordered a new axel, waited 2 1/2 months for it to get shipped, arrived missing parts and damage to spindle threads. called company, explained the issue, told me missing parts will be shipped that day and someone will get with me about the damaged threads. Well i cant wait another 3 months for another axel so i took it back off trailer took it to the shop to get threads fixed. Weeks later still haven't received missing parts. Called them today, sure enough parts never shipped , nasty customer service , horrible company to do business with . Guess i have to go buy missing parts because I dont think they will ever ship , they got my money and thats the end to them.

Got my money !!!! Wrong items arrived !!!!! 2 weeks to process return label Charging twice as my original shipping cost to return items they send incorrect Loosing about 50% on shipping fees Horrible customer service Stay away

Same thing as Alan Ranalls said below: Should have read reviews before I… Should have read reviews before I ordered. Now my trailer is sitting on blocks and they won't even confirm order. After reading reviews can't understand how they are still in business. Funny covid-19 can affect their business and everyone else are shipping on time. Never do business with this company again.

Run far and fast from this business. They don't answer the phones or emails and I've been waiting since July for replacement parts that I've pretty much accepted that I won't be getting them.

Should have read reviews before I ordered. Now my trailer is sitting on blocks and they won't even confirm order. After reading reviews can't understand how they are still in business. Funny covid-19 can affect their business and everyone else are shipping on time. Never do business with this company again.

They’ll gladly take your money, they just won’t give you any customer service to go along with it. I received my first order quickly. I then contacted them because the bolt kits they sold to go with it did not fit. The tongue was 3x3. The ubolt kit was 3” long... so you can’t attach the nuts. I wasn’t too worried, I got some from Home Depot to solve the problem. I emailed them about that and about trying to get someone on the phone to talk about a part. After 3 emails and 6 weeks later I finally got a reply from some rude person who obviously skimmed my email and gave me a worthless reply. I asked for a manager to get back to me. Crickets. Bottom line is they’ll gladly take your money but don’t give a crap about their customers. You can’t use covid as an excuse if you are taking orders. You have to supply the support. They truly earned a 1 star review.