TrailerParts.comReviews of trailerparts.com

First I ordered bronze spring eye bushings. Got'em in a hurry. Much sooner than the published time. But - they were steel not bronze. Oh crap... Called'em, sent pictures, was told "No Problem - send'em back!" No restocking free. No return shipping fees. Then I ordered Dexter Bronze Bushings from eTrailer. I get Steel bushings in Dexter packaging stating "Bronze Bushings" they looked identical to the bushings trailerparts.com had sent me. First eTrailer told me I had to pay restocking fee and return shipping. After sending them a few photos they back off'a that. Searched all over the Houston, Tx. area for real, bronze, bushings. They simply are no longer available. Soooo... based on the attitude and helpfulness displayed by Dennis at TrailerParts.com. I called him and ordered not only the bushings but several different size step bolts to complete my trailer suspension overhaul. I could not be more pleased with the service I received from TrailerParts.com and I will use them again in the future. My experience seems night and day different than what some folks here are saying when they give'em 1-2 star ratings.

Do not use them, waited three weeks for a brake controller and they sent me a used dud. dont go near them other times I have used them have been poor slow service, this is the end.

If I could give a ZERO, I would. Ordered parts on a Sunday with an expected date of that Friday. Had to call and ask for a tracking number. Really? Did the parts come on Friday? NOPE! Saturday? NOPE! When I finally tracked down the order at the local Post Office, I knew I was in trouble. When I claimed the shipment at the Post Office I was presented with a $10 dollar clevis pin, not the $156 complete brake set I ordered. Needless to say I was unhappy. When a disagreeable woman returned my call, she did not care. Offered a refund only. When I demanded she ship out the parts overnight she refused. Meanwhile, back at my garage with a camper brake refresh project all over my floor I contemplated my destroyed Spring Break plans.

In stock! Fast Shipping! Placed my order on Sunday night. Immediately got confirmation email. Received another email Tuesday with tracking information. All parts at my door Thursday afternoon! Vast selection of trailer parts. Looked at many other sites before coming across trailerparts.com. Everything I needed was in stock and the description of each part was great! Will definitely do business again!

I ordered a new axel, waited 2 1/2 months for it to get shipped, arrived missing parts and damage to spindle threads. called company, explained the issue, told me missing parts will be shipped that day and someone will get with me about the damaged threads. Well i cant wait another 3 months for another axel so i took it back off trailer took it to the shop to get threads fixed. Weeks later still haven't received missing parts. Called them today, sure enough parts never shipped , nasty customer service , horrible company to do business with . Guess i have to go buy missing parts because I dont think they will ever ship , they got my money and thats the end to them.

Ordered the springs and bolts on the weekend. Read some reviews. Tried to call them, no luck. They called back and relayed they were having phone issues and found where I had called them. Enquired about my order, they stated it would more than likely go out Monday afternoon. It went out, The springs and bolts were delivered this afternoon (Thursday). Just what I ordered. Will buy from them again.

I ordered as DS60 and a canopy double draw with bench system . I am happy with the customer service provided and the punctuality on delivery . Excellent products and good service . Thanks trailer parts direct .

Got my money !!!! Wrong items arrived !!!!! 2 weeks to process return label Charging twice as my original shipping cost to return items they send incorrect Loosing about 50% on shipping fees Horrible customer service Stay away