TrailerParts.comReviews of trailerparts.com

Same thing as Alan Ranalls said below: Should have read reviews before I… Should have read reviews before I ordered. Now my trailer is sitting on blocks and they won't even confirm order. After reading reviews can't understand how they are still in business. Funny covid-19 can affect their business and everyone else are shipping on time. Never do business with this company again.

Run far and fast from this business. They don't answer the phones or emails and I've been waiting since July for replacement parts that I've pretty much accepted that I won't be getting them.

Should have read reviews before I ordered. Now my trailer is sitting on blocks and they won't even confirm order. After reading reviews can't understand how they are still in business. Funny covid-19 can affect their business and everyone else are shipping on time. Never do business with this company again.

They’ll gladly take your money, they just won’t give you any customer service to go along with it. I received my first order quickly. I then contacted them because the bolt kits they sold to go with it did not fit. The tongue was 3x3. The ubolt kit was 3” long... so you can’t attach the nuts. I wasn’t too worried, I got some from Home Depot to solve the problem. I emailed them about that and about trying to get someone on the phone to talk about a part. After 3 emails and 6 weeks later I finally got a reply from some rude person who obviously skimmed my email and gave me a worthless reply. I asked for a manager to get back to me. Crickets. Bottom line is they’ll gladly take your money but don’t give a crap about their customers. You can’t use covid as an excuse if you are taking orders. You have to supply the support. They truly earned a 1 star review.

This place is horrible! Same issue as other reviews. Took a several days to ship. Now, my order is “in transit, arriving late” which I’m skeptical. Customer service is closed due to Covid. They aren’t even responding to emails!!! How do you run a business and not help Customers. Is this a real Business or a scam? Run far away!

Ordered a new galvanized axle, mounts, and u-bolt kit on 6/24. Order shipped on 6/30, got it on 7/1. Everything was OK. Packed well and arrived in perfect condition. Covid has obviously negatively impacted a lot of businesses, and considering they are in NJ, I’m sure they were affected because of the stringent business regulations in NJ. Glad I gave them the benefit of the doubt, and I’m happy with my order.

Trailer parts.com has the worst customer service. I left multiple emails, called just to get a looped recording to cancel an order. I filled out their cancellation form twice on their website and they still shipped the parts. I refused the delivery by UPS and 10 days later still waiting on my refund. Stay away from this business!

I having the same issue as everyone else. Ordered a part, they were quick to take my money and two weeks later no response. This has to be illegal.