Louis
Withdrawal pending far beyond stated payout timeframe
I have been trading with TradeXMastery for a while and have purchased multiple accounts with them over time. I have also received two successful payouts previously, which is why the current situation is concerning. My latest withdrawal request for $2,654 was submitted on 2 December. According to TradeXMastery’s own policy, payouts are processed within 21 business days. This timeframe has now been exceeded by a considerable margin. I have contacted support several times regarding this. The responses have been polite, however the explanation has remained the same — the withdrawal is currently under review by internal departments such as the risk team and accounting team, and no estimated timeframe for completion has been provided. At this stage, I am simply requesting transparency and a clear timeline for when this payout will be processed. Having previously received payouts from the firm, I hope this situation can be resolved and that the withdrawal will be honoured without further delay. I will update this review if the payout is processed.
Response from TradeXMasteryMar 26, 2026
Hi Louis, Thank you for your continued support and for sharing your detailed experience. We truly appreciate your loyalty and understand your concern, especially given that you have previously received successful payouts with us. We sincerely apologize for the delay with your recent withdrawal and for the lack of a clear timeframe. While payouts may require additional review by internal teams such as our risk and Accounting team, we fully recognize that exceeding the stated 21 business day period and not providing transparent updates can be frustrating. Your request for clearer communication is completely valid, and we regret that this has not been your experience. We kindly encourage you to reach out to our Support Team via the support widget on our website so we can take a closer look at your case. If there is anything that could further improve your experience or help restore your confidence, we would be grateful to hear it.




