TradeXMasteryReviews of tradexmastery.com

I have been trading with TradeXMastery for a while and have purchased multiple accounts with them over time. I have also received two successful payouts previously, which is why the current situation is concerning. My latest withdrawal request for $2,654 was submitted on 2 December. According to TradeXMastery’s own policy, payouts are processed within 21 business days. This timeframe has now been exceeded by a considerable margin. I have contacted support several times regarding this. The responses have been polite, however the explanation has remained the same — the withdrawal is currently under review by internal departments such as the risk team and accounting team, and no estimated timeframe for completion has been provided. At this stage, I am simply requesting transparency and a clear timeline for when this payout will be processed. Having previously received payouts from the firm, I hope this situation can be resolved and that the withdrawal will be honoured without further delay. I will update this review if the payout is processed.

2 months to receive my withdrawal, sooo bad

I received a payment confirmation email on January 16, however, as of today, January 19, the funds have still not arrived in my wallet. This is the same wallet I have used before, which is already set as default in the system, and I have successfully received payouts to this wallet in the past. In previous occasions, once I received the confirmation email, the payment was processed within minutes. In this case, it has now been three days, and the payout still shows no reflection in my wallet, with no clear explanation so far. I hope this situation can be reviewed and resolved promptly, as it is not consistent with my previous experience or with the company’s stated payout process.

Be careful guys. This company is no more paying. They haven't pay me since i requested for a withdrawal which has been over two weeks now. Stay clear and never trust them with your money.

The challenge rules are solid and fair and the customer service speed has greatly improved. My experience with customer service has been good. Unfortunately, the payouts take really long and I have NOT received mine thus far. I requested a payout for only $5,747 on October 17th and still have not received it. It has been beyond 50 business days and now I keep getting a canned response that is not helpful at all. This is not what one would expect from a prop firm and I only gave it a try because of a friend, and now I am not so sure it was wise. I plan to update this review as soon as they do finally complete the payout to give others an idea of what to expect. Here is the same response I get whenever inquiring customer support. Hello Jeremey. Thanks for reaching out to TradeXMastery Support. I can see that you are anxious to receive your funds. Unfortunately, there is nothing we can do, at this moment, to aid in your request, since your payout request has already been escalated and expedited. Our Billing Department has already been made aware of your Payout Request, and it's due to be processed. In other words, our team has already taken your payout request into account. You are welcome to write to us as many times as you wish, and we will serve you with utmost kindness and respect, but there is only so much that we can do as customer support agents. We can escalate and expedite a payout request, but we don't control the payout processing schedule. Essentially, what I'm trying to convey is that I have done everything in my power to help you on this matter. Now, all we can do is wait. Our backend team will be processing your payout shortly. Once they do, you will receive a confirmation by email, but you will also be able to see it through your Dashboard. I hope this clears things out. In case you have any other inquiries, don't hesitate to contact us. Kind regards. TradeXMastery Support I don't mind clear and transparent communication but I do think they need to sort out the payments because there is no way to trust if it takes over 50 days to get paid when it was originally supposed to be 21. I was then told 30 days and now that promise has also been broken. Starting to lose confidence. I was just telling many of my trading friends about them but I think it's best to direct them to FTMO instead where they payout in 3-5 business days. It's very annoying to get marketing emails where they brag about payouts yet I have not received a payout request made from October 17th. Something is not right. Providing an update since TradeXMastery chose to reply on this platform. I have again reached out to support and they have replied with the following dialogue. From support:Hello Jeremy, ​ Thank you for following up. ​ We can confirm that your payout request is currently with our accounting team for final review and processing. At this stage, no additional action is required from you. ​ You will receive a confirmation email once the payout is approved and processed to the email address on file. We appreciate your patience while the team completes this review. Unfortunately, we in support are unable to offer a timeline of how quickly they will be able to resolve the queue. Please keep an eye on your email for updates. ​ Kind regards, So, now with that being 5 more days ago, it would seem realistic to be paid soon. I intend to update once that happens so that I am being fair about expectations. I will also update the title to Pays traders, but late. My strong desire is that the company does the right thing as us traders work very hard to complete challenges. This is definitely a cautionary tale and something for traders to be mindful of if dealing with TradeXMastery.

I am writing this second review about Tradexmastery after Tradexmastery cancelled my account. I received 3 payouts from them in the amount of 2200, 1200 and 1200 dollars. In my first review I did not write that it took longer than 1 calendar month and in the last payout even longer than 2 calendar months. But I was happy that they paid because I have experience with a company that did not pay me at all. A week ago I requested a payout of 1600 dollars and today it came that I violated the rules. They listed lies there, that I was hedging, although I trade only buy gold. That I was copying trades, although this was my only account not only with Tradexmastery, but in general, so I had no way to do copying trades. That I used 4 different devices, although I only used 2, a mobile phone and a laptop and I do not understand what is wrong with that. The only truth is about multiple IP addresses, because I was traveling, but they don't say anywhere that it's forbidden. It's weird. They just didn't want to pay me anymore, so they came up with this.

I have been trading two funded accounts with TradeXMastery, and overall I have been very satisfied with the platform. Everything in the trading process has been smooth and professional. However, when it comes to payouts, I have experienced significant delays. My first payout took over 40+ business days, and now my second payout has been pending for 48 business days before being declined, even though both accounts were traded with the exact same trades, strategy, devices, and IP usage. Last week, one of my accounts was fully approved and I received my payout without any issues. The second account, which mirrored the first one almost identically, was suddenly denied due to what appears to be incorrect automated security flags. The report claimed: • 74 unique IP addresses • 27 unique devices • 155 “locations” • 11 “copy trades” This information does not reflect my actual activity. I trade only from one physical location in Sweden, never use VPNs or proxies, and only use a small number of personal devices. The “copy trades” occurred simply because I manually enter the same trades on both funded accounts, which is allowed and was already approved on the first payout. The fact that one account was approved and paid out, while the other was declined despite identical trading behaviour, shows that the automated detection system has produced inaccurate results. I have reached out to support and requested a manual review, as this appears to be an honest mistake in the automated flagging system. I have been very happy with TradeXMastery otherwise, and I hope this misunderstanding can be resolved quickly and professionally so my payout can be processed as normal. Thank you.

Payouts take 21 days which is fine as per their T&C's, however I am still waiting a refund of my initial fee for my 2 phase challenge. Passed my challenge 4 months ago, have logged numerous enquiries to get my refund, but my ticket just gets closed with a response has been escalated. I do not understand what needs to be escalated because the T&C's state that the initial fee will be refunded once the challenge is passed. So what is the problem?