TradeXMastery Reviews | Read Customer Reviews of tradexmastery.com

TradeXMastery Reviews | Read Customer Reviews of tradexmastery.com

TradeXMastery reviews

507 approved reviews, newest moderated first

Grupo Blue C.
Nov 21, 2025
Retiro
Llevo un año usando esta plataforma y, sinceramente, me encanta. Siempre he tenido una experiencia excelente y por eso valoro mucho lo que han construido como empresa. Sin embargo, tengo un problema que lamentablemente soporte aún no ha logrado solucionarme. Desde el 30 de septiembre estoy esperando un retiro… ¡sí, casi dos meses ya! El detalle es que mi wallet ERC-20 registrada está incorrecta, y si envían los fondos allí, literalmente se perderán en el universo cripto para siempre (y créanme, no quiero que mis fondos se vayan de paseo). He intentado cambiar la dirección, pero la plataforma arroja error cada vez. Agradecería muchísimo cualquier ayuda para resolver esto, porque quiero seguir confiando en un servicio que hasta ahora me ha demostrado calidad. Gracias por su atención y por seguir mejorando cada día.
Response from TradeXMasteryNov 21, 2025
Hola Grupo Blue Capital, ¡muchas gracias por compartir su experiencia con nosotros! Nos alegra saber que han disfrutado de la plataforma durante un año y que valoran la calidad del servicio. Queremos informarles que ya hemos escalado su solicitud de retiro y el proceso sigue en marcha. Agradecemos su paciencia durante esta espera y estaremos pendientes de todo hasta que se resuelva por completo. Gracias por seguir confiando en nosotros y por reconocer nuestro esfuerzo diario; significa mucho para todo el equipo. ¡Estamos con ustedes! 😊
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Dene E.
Nov 21, 2025
Slow responses to ticket items that need to be addresse.
I have been asking a week for a new link to get verified.
Response from TradeXMasteryNov 21, 2025
Hi Dene, thank you for taking the time to share your concerns. I am very sorry for the delay you experienced and for the frustration it caused while you were waiting for a new verification link. I completely understand how important it is for these steps to be handled quickly, especially when you are eager to start trading. I checked your case and I am glad to see that our team was able to assist you and that your KYC verification is now fully completed. Even though the issue is resolved, the slow response you described is not the experience we want for you. Our support team is always available through the support widget on our website whenever you need help or clarification, and you are welcome to reach out there at any time. We truly appreciate your patience, and if there is anything that could help improve your experience or encourage you to update your rating, we would be grateful to hear it. We are here to support you moving forward.
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Szabolcs F.
Nov 21, 2025
Thank you for your reply, but this message only reinforces my concerns.
Your response is almost identical to what you post under other negative reviews, which strongly suggests these are AI-generated template answers rather than genuine support. This alone raises a red flag. What makes this situation extremely troubling is that: You refuse to provide any evidence of the alleged rule violation, You close funded accounts without proving what was violated, And when traders ask for clarification, you hide behind “proprietary systems,” While offering a “free retry” instead of real transparency. This pattern is exactly what many traders describe, and it is consistent across multiple complaints. It increasingly appears to be a predatory and potentially fraudulent practice, rather than a legitimate evaluation process. You also admitted publicly that the support email you replied from is “no longer operational,” which is completely unacceptable for any financial service claiming professionalism. At this point, it is becoming impossible to trust that your evaluation system operates fairly or honestly. For this reason, I am actively looking into reporting this company to the appropriate regulatory and consumer protection authorities, so these practices can be properly investigated and—if necessary—shut down. Other traders deserve to be warned. Transparency is the minimum expectation in this industry, and your refusal to provide it speaks volumes.
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Irena F.
Nov 20, 2025
it was perfect
it was perfect
Response from TradeXMasteryNov 20, 2025
Hi Irena, thank you for sharing your awesome feedback! We are really glad to hear that your experience felt perfect and we truly appreciate you taking a moment to let us know. Our team is always working to refine every part of the platform so your smooth experience means a lot to us. If there is anything that could be improved to make your time with us even better or help lift your rating, our Support Team is ready to assist through the support widget on our website.
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Emmanuel J.
Nov 20, 2025
My case as not been resolved for almost month
My case as not been resolved for 2 month
Response from TradeXMasteryNov 20, 2025
Hi Emmanuel, thank you for sharing your experience. I am truly sorry to hear that you feel your case has not been resolved and I understand how frustrating that must be. According to our records, your account was granted a month ago after your order payment was successfully verified, and your payout was confirmed yesterday. Anything older than that may relate to the period when we had to mass delete emails due to the major website upgrade, which could explain the delay you experienced. If anything is still pending, our Support Team is ready to assist through the support widget on our website. We are committed to understanding how we can resolve any remaining issues and how we can improve your experience so your future interactions feel smoother. We appreciate your patience and hope to make things right moving forward.
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Kay H.
Nov 20, 2025
I bought your account and I passed…
I bought your account and I passed phase 1 and 2 challenges but you didn't give me the live because I bought the account through Akashx and my membership has expired, that's rubbish, I just wasted my time and my money, nonsense.
Response from TradeXMasteryNov 21, 2025
Hi Kay, thank you for sharing your experience. I understand how disappointing this situation feels and I am truly sorry for the frustration it caused. Based on our records, the account you used was a promotional challenge provided through AkashX. These promo accounts require an active AkashX membership at all times, and when the membership is canceled, the challenge automatically fails, even if both phases were completed. Our team follows this requirement to keep all promotional accounts consistent and fair for every participant. Please reach out to our Support Team through the support widget on our website so we can review your case in more detail and guide you through the best next steps. We would be grateful to hear anything that could help improve your experience.
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Sirmy
Nov 20, 2025
Genuine but the payout should be faster.
Tradexmastery is good, but I will advise them to speed up the rate of their payout. It took me more than a month before I got my payout which is not supposed to be that long. Their customer support was fast, active and responsive. I believe there’s room for improvement. So, they have my ****
Response from TradeXMasteryNov 20, 2025
Hi Sirmy, thank you for sharing your thoughtful feedback. We are glad to hear that our customer support felt fast and responsive. Regarding your payout, our records show that it was completed in 28 business days. Although our normal processing time is 21 business days, we always inform traders that high volume periods can extend this to as many as 30 business days. We appreciate your patience and your suggestion to improve our speed, and our team is continually working on improving withdrawal times. If you need further assistance, please reach out through the support widget on our website. We would love to know if anything else could be improved to make your experience even better or increase your rating.
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Santiago C.
Nov 20, 2025
How did I reach my drawdown if I never…
How did I reach my drawdown if I never realized profit or loss? Out of all trades I had running, I was in profit for all of them.
Response from TradeXMasteryNov 20, 2025
Hi Santiago, thank you for sharing your concerns. We understand that any unexpected results with your trading account can be frustrating. We are pleased to see that one of our support agents resolved this for you today. Please log in and view the support widget for the resolution details. We also welcome any additional information that could help us improve your experience or increase your rating.
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