TradeSmith, LLCReviews of tradesmith.com

Response from TradeSmith, LLCNov 9, 2023

Thank you for taking the time to leave this review, Damien, and I am sorry to hear that you had this experience with our products and our team. Based on the limited information provided on TrustPilot, I conducted a search in our system using the name you provided. If the account I located is correct, it appears that the subscription associated with your email address was cancelled back in June of this year after being active for just over two years. I do see a few email exchanges with our team from January, May, and June of this year, but I do not see any calls placed to our team in order to look into that further with our agents. I'd like to address your concerns regarding the use of your email address. We want to make it clear that we do not sell or trade customer details, such as email addresses. However, we do operate within a very small network of affiliated companies with whom we have established trusted partnerships. In some cases, we may share your email address with these affiliates to provide you with valuable offers, updates, or services that we believe may be of interest to you, based on your buying experience with us. Please rest assured that consumers are always in control of the communications they receive from us, and in the future, you may easily unsubscribe from any unwanted emails by clicking the link located at the bottom of those emails. I have also updated the email preferences on the account that we believe to be connected with your name. However, if you continue to receive unwanted emails despite these updates, we recommend that you promptly unsubscribe or reach out to our dedicated support team for further assistance.

Response from TradeSmith, LLCOct 13, 2023

We appreciate this customer reaching out with this concern. To clarify, we do not sell or trade customer details such as email addresses. We do operate within a network of affiliated companies that we work closely with. In some cases, we may share your email address with these trusted affiliates to provide you with valuable offers, updates, or services that we believe may be of interest to you based on your buying experience with us. Consumers are always in control of the communications that they receive. In the future, you may unsubscribe to any unwanted emails by clicking the link at the bottom of that email.

Response from TradeSmith, LLCOct 2, 2023

We are very sorry to hear that this customer did not have a good experience with our Predictive Alpha software after enjoying another one of our products. This software is designed to predict the movement of a stock using current available date, but conditions can change which would affect stock movement. As stated in our terms on our site, "None of TradeSmith’s Entities shall be liable for any investment decisions based upon or results obtained from the Services and/or Content. Trading in investments involves risk and volatility, and any of the investments discussed in the Services may lose their value after purchase." We are continuing to monitor our Predictive Alpha programs performance. Over the past few years, we have faced unprecedented volatility in the markets. For example, the war in Ukraine, the fastest interest rate hikes in the history of our economy and the speed of the market changes. These factors were unknown to An-E in its initial data sets. The good news - An-E is always learning from the available data, so when drastic changes happened so quickly, the model had some extra homework to do. The even BETTER NEWS – the model is learning faster and adjusting and we anticipate our results will continue to get better and better as An-E learns. This customer purchased Predictive Alpha Prime through an online order form. I have reviewed that form and do see that the 90-day credit guarantee is mentioned: “If you’re unsatisfied with your purchase for any reason, simply call our friendly, U.S.-based customer care team within 90 days and they’ll issue you a credit in the amount of your purchase price to any one of our other incredible TradeSmith products. Please note, we do not offer cash refunds.” All this being said, I have reviewed the specifics of this situation and have authorized a one-time exception to this refund policy. We have issued a full refund to the credit card provided which should arrive in 5-7 business days.

Response from TradeSmith, LLCSep 25, 2023

We are sorry to hear this customer was not satisfied with their purchase. They had initially bought Predictive Alpha Options with us and then our Customer Success team assisted them with exchanging that for another product called Predictive Alpha Prime. The purpose of the predicted price is to show the direction our AI believes the stock will go. The predicted price will be different each day as it is looking at a new 21-day window. We certainly apologize that this customer was not able to have their concierge appointment to walk them through the system. Our records show that the agent attempted to call them twice around the time of the appointment to begin their session. Being that they logged into the site as recently as today, we don’t want to assume the resolution they are seeking. We are advising that they call us at 866-385-2076 or email us at [email protected] so that one of our agents may assist them.

Response from TradeSmith, LLCSep 12, 2023

We are very sorry to hear this customer was not happy with his purchase. I called and spoke with this customer about his concerns. I explained with all of our software products we have a process of continual improvement, and are always refining. I explained that we have shared his feedback with the team. This product did have a 60 day money back guarantee which I did offer to honor for the customer. The customer declined a refund and said he wants to continue to use the product.

Response from TradeSmith, LLCJul 27, 2023

We are sorry to hear that this customer was not satisfied with his Predictive Alpha subscription. We feel for $49 a year the editorial content the customers receive, in addition with the model portfolio and search access is a very good value. This being said, we understand that it may not be the correct fit for every subscriber. The subscription did come with a money back guarantee and we have refunded this customer his $49.

Response from TradeSmith, LLCJul 18, 2023

This customer also submitted a complaint with the BBB. I will share the same response here. In the .pdf file of the guarantee provided by the customer (on the BBB complaint), it clearly states "we do not offer cash refunds". In addition, the copy on the order form explained that the credit received could be used toward the price of any of or other TradeSmith products. We believe that the terms of this guarantee were clearly stated. This being said, we do not want to part with this customer on bad terms. I have reviewed this customer's request and I have authorized a one-time exception. We will be refunding the customer for this purchase. I have left a voicemail for this customer explaining this and have also responded to an email they sent to our support team as well.

Response from TradeSmith, LLCJul 5, 2023

This customer also emailed our support address. Due to an overwhelming response to our recent offers, we had not been able to respond to our emails as quickly as we normally would. We have resent this customer his confirmation email. While we would hate to see this customer go before he has the opportunity to review Predictive Alpha, we also explained to him that the offer he responded to did have a money back guarantee and we've offered to honor this and refund him if he would prefer to cancel. We are actively working with this customer to resolve this issue to his satisfaction. As the customer did not receive the confirmation email I had resent to him, I have set a temporary password and sent him this along with instructions to access his Predictive Alpha content.