The mission behind TradeSmith is to put easy-to-use, technology-based tools into the hands of individual, self-directed investors. TradeSmith began as a simple way to track portfolios using trailing stops, and has evolved to become a powerful suite of risk-management and portfolio analysis tools.
TradeSmith, LLC (tradesmith.com) has 273 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
TradeSmith, tradesmith.com
Website
tradesmith.com
Category
Investments & Wealth
Location
Tampa, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I requested multiple times to be withdrawn (unsubscribed) from their mailing list and for 10 days it was clear and started receiving emails from their affiliates. I unsubscribed again to each of the affiliates and updated my preferences. They continued to email me and I reported them back in November to the federal trade commission and after 8 days didn’t receive any emails for awhile until today they emailed me from their address 8 times and I got 40 affiliate emails on top of that. I reported them as well to my paid email for abuse of terms of service. This company is the NY Post of trading companies, they are the bottom of the barrel. Dirtbags!
Response from TradeSmith, LLCDec 13, 2024
Hi Kent,
Thank you for your feedback, and we apologize for the inconvenience. I sent you a separate email with an explanation of why this is happening and the steps we are taking to remove you from our mailing list.
At TradeSmith, we are committed to transparency and customer satisfaction. If you need further assistance, please feel free to contact us at (866) 385-2076 or email [email protected].
Best regards,
Customer Success Team
FT
First time C.
Tradesmith.com has without my approval…
Tradesmith.com has without my approval tried to deduct several thousen Swedish Crowns from my bank account in Stockholm. My bank managed to stop all of those 10 illegal attempts.
Date of experience 2024-08-13 to 2024-09-08
T.Rutgersson
Response from TradeSmith, LLCNov 5, 2024
Hi T. Rutgersson,
Ensuring timely responses to our customers is our top priority, and we sincerely apologize for any inconvenience this may have caused.
Please note that there are no recurring charges on your account, as the recent attempts to process payments were unsuccessful.
According to our records, the customer made an online purchase for our Tradestops Plus subscription on 8/13/2023, which focuses on Stocks/ETFs. Additionally, the customer purchased a subscription to Infinite Income Loop on 8/15/2024, which specializes in options trading. We attempted to process charges for the auto-renewals of these subscriptions.
By making these purchases, the customer agreed to our Terms of Use and Privacy Policy, as outlined below:
"By completing your order today, you agree to our Terms of Use and Privacy Policy. Your purchase today of TradeStops Plus will make you a member of this service. Your service will automatically renew on an annual basis until you properly cancel. At the renewal date for your TradeStops Plus subscription, TradeSmith will charge a $99 renewal fee (plus applicable taxes) to the credit card or other means of payment on file. You may cancel your service at any time by contacting our Customer Success team at 866-385-2076 or by clicking here. (Please allow two (2) business days to process your request. Major U.S. holidays may slightly delay processing.) To cancel without incurring such renewal fee, you must do so one day prior to the renewal date."
"By completing your order today, you agree to our Terms of Use and Privacy Policy. Your purchase today of Infinite Income Loop will make you a member of this service. Your service will automatically renew on an annual basis until you properly cancel. At the renewal date for your Infinite Income Loop subscription, TradeSmith will charge a $99 renewal fee (plus applicable taxes) to the credit card or other means of payment on file. You may cancel your service at any time by contacting our Customer Success team at 866-385-2076 or by clicking here. (Please allow two (2) business days to process your request. Major U.S. holidays may slightly delay processing.) To cancel without incurring such renewal fee, you must do so one day prior to the renewal date."
We’ve also sent you an email outlining the current status of your account.
At TradeSmith, we are committed to transparency and customer satisfaction. If you need further assistance, please feel free to contact us at (866) 385-2076 or email [email protected].
Best regards,
Customer Success Team
TB
Tom B.
Beware, NO REFUNDS
I was interested in the Tradesmith360 product after watching the web presentation with Porter Stansberry and Keith Kaplan, CEO of Tradesmith. I was confident with a 90 day "cancellation" policy that I could try the product and see how it fits my needs. After 2 weeks, I realized it was for Traders and I'm just an Investor. I called to cancel and had a very indignant conversation with Randy Johnson who told me, yes, I could cancel, but I could not get a refund. Only a credit for other TradeSmith products. Since I already tried the 360 product which includes all their services, I don't need other TradeSmith products, so requested a refund to my credit card. Randy's response, "not going to happen" and "good luck with trying to initiate a dispute with my credit card company". If this is the type of customer service you like, then go ahead and subscribe. If not, STAY AWAY.
Response from TradeSmith, LLCAug 21, 2024
Tom, thank you for sharing your feedback with us. We sincerely apologize for any frustration you experienced. We strive to ensure all customers are fully informed, and we regret that this situation did not meet your expectations.
Regarding your experience, the TradeSmith360 product does have clearly stated Terms & Conditions, which specify that while cancellations are allowed within the 90-day period, refunds are not issued; instead, customers receive a credit toward other TradeSmith products. We understand that this may not have been what you expected, and we apologize for any inconvenience this caused.
We appreciate your understanding and would be happy to discuss any other ways we can assist you further. Your satisfaction is important to us, and we’re here to help however we can.
Sincerely,
Customer Success Team
NE
nestor
I joined the TradeSmith Constant Cash…
I joined the TradeSmith Constant Cash Flow early in 20024 and paid close to $1500 for one year service.
The program would give you one daily suggestion to sell puts in order to collect the premiums.
The problem is that in order to sell these puts on a daily, or even on a weekly basis, you need huge cash balances on your account, or huge amounts of margin in it in orther to finance the puts.
Due to this problem, I have only been able to follow their advise 8 times this year, making a profit of about $800 total. Today, I was advised that one of their recommendations will not perform according to plan, and was advised to "buy to sell" this particular option. The problem is that this particular investment made about $104 deposited to my account when excercised, and now their recommedation will cost me a little over $1000 to follow. That is a 10 to 1 loss in about 2 weeks time. This type of risk was never explained in their offer.
This sounds to me very much like a Ponzi Scheme at best.
Response from TradeSmith, LLCJul 26, 2024
Dear Nestor,
Thank you for sharing your detailed feedback regarding your experience with the TradeSmith Constant Cash Flow program.
We understand your frustration and concern, regarding the cash or margin requirements and the recent recommendation that resulted in a significant loss. Your experience is important to us, and we want to address your concerns thoroughly.
We plan to reach out to you early next week to discuss your experience in more detail and to understand how we can better assist you. Our goal is to ensure that you receive the support and information you need.
Thank you for bringing this to our attention. We look forward to speaking with you soon.
Best regards,
InvestorPlace Customer Support
FT
Funky T.
I thought it sounded good
I thought it sounded good, at first so I signed up on Eric Frye's site that is a scam as it said $50.00, so I called and looked for any scams noted online and found hundreds if you look for his name. I quickly called My credit card company and noted a dispute immediately. Especially since none of the links I was emailed did not work either.
Response from TradeSmith, LLCJul 2, 2024
We appreciate the feedback and apologize if your experience has been less than stellar. Unfortunately, I am not able to locate an account using the limited information provided on this site. I have requested additional information in order to better understand your experience.
You may also call us at (866) 385-2076 or email us at [email protected]
LS
Leigh S.
Blah Blah
My subscriptions defaulted to auto renew, unbeknown to me. I get a credit card bill for $1500. So I went in to either cancel or stop auto renew. The cancel subscription process comes up with an error and the cancel auto renew button does not work. Seems easy to sign up and get charged but virtually impossible to get out. I concur on the Predictive Alpha AI they hype. I followed a dozen recommended stocks all but one lost money.
Response from TradeSmith, LLCJun 12, 2024
Dear Leigh,
Thank you for reaching out and sharing your concerns. I apologize for the inconvenience you've experienced with the auto-renewal and cancellation process. It is our goal to provide a seamless and user-friendly experience for all our customers, and I'm sorry that we've fallen short in this instance.
To address the issues with your subscription and auto-renewal, I encourage you to contact us directly. Our support team is ready to assist you in resolving this matter as quickly as possible. You can reach us at (866) 385-2076 or email us at [email protected].
Regarding the performance of the recommended stocks, I appreciate your feedback. We take your experience seriously and would like to understand more about your situation to improve our services.
Please don't hesitate to get in touch with us so we can discuss your account in detail and find a satisfactory resolution.
Best regards,
Customer Support Team
AA
Amazing A.
Don't ever try to use this company…
Don't ever try to use this company product or service. The staff tried to lock your credit card info; and company did not refund you for the product or service!!!!!!!!!!!!!!!!!
I had Predictive Alpha Prime; it was not working at all. The worst thing was: there was no refund within the trail period.
Then they trick you to try other products; and you cannot access the platform. After 365 days, you will lose everything to this company. The staff will tell you that you cannot talk to the supervisor or manager once you request to talk to the upper management. I don't expect that the people over there will get my money back; But i would warn people out there. Don't be a victim!!!!
Response from TradeSmith, LLCMay 3, 2024
We are deeply sorry for the frustration and inconvenience you experienced during your interaction with our services. Your feedback is important to us, and we take your concerns seriously.
Regarding your experience with Predictive Alpha Prime and the lack of functionality, we understand the importance of reliability and effectiveness in our products. We apologize for any inconvenience caused by the absence of a refund within the trial period. We are constantly working to enhance our services and provide a seamless experience for our users.
We regret any confusion or miscommunication regarding other product trials and access to the platform. Our aim is to offer transparent and user-friendly experiences, and we apologize if this was not the case for you.
Regarding your mention of credit card security, please rest assured that customer credit card information is kept secure and is only used for monthly subscription costs as per our policies. Any concerns regarding your credit card information are taken seriously, and we ensure compliance with industry standards for data security.
We understand your desire to speak with upper management, and we apologize if you felt limited in your ability to do so. We value all feedback and strive to address customer concerns promptly and effectively.
If you would like to discuss your experience further or require assistance with any unresolved issues, please feel free to contact our customer support team. We are here to help and ensure a positive resolution for you.
Thank you for bringing these matters to our attention, and we appreciate the opportunity to improve our services based on your feedback.
Sincerely,
Customer Support Team
SF
Scott F.
I excitedly bought the Trade Smith only to be jacked with
I excitedly bought the lifetime Trade Smith Predictive Alpha Prime Elite membership bundle for $7697.19 including tax
They say in their ad that their 18 million dollar Artificial Intelligent system produces amazingly accurate stock price projections within the 21 day period.
ac·cu·rate
adjective
1.(of information, measurements, statistics, etc.) correct in all details; exact. "accurate information about the illness is essential" Similar:
correct
precise
exact
right
errorless
error-free
without error
faultless
perfect
valid
specific
detailed
minute
explicit
clear-cut
word for word
unambiguous
meticulous
authoritative
reliable
canonical
spot on
bang on
on the money
factual
fact-based
literal
faithful
close
true
truthful
veracious
true to life
telling it like it is
as it really happened
lifelike
authentic
realistic
fair
convincing
careful
word-perfect
strict
conscientious
punctilious
painstaking
thorough
scrupulous
rigorous
on the mark
on the beam
on the nail
on the button
verisimilar
veristic
veridical
Opposite:
inaccurate
inexact
loose
2.
(with reference to a weapon, missile, or shot) capable of or successful in reaching the intended target.
"reliable, accurate rifles"
My first trade worked well and so I really got excited but from there on out their projections mostly fell short producing many losses. Over the months watching many of their systems projections, I soon realized that their projections weren't so amazing and were running about 50% accurate, but 50% falling short, sometimes a lot short. Not what they claim
and obviously, they know, because, anyone who takes the time over several months, full time, can validate the results, these are their numbers not mine..
The Amazingly Accurate stock price projections product was $7,646 tax included , that's with their super amazing discount .
Now, if you have the ability to sell option contracts and have a large stock portfolio to cover the exposure to your margin account and then collect a small premium great... but this isn't projecting an accurate stock price from which you buy a stock.
So I got with one of their people and used their cancel credit program for All Access An-E, only $1237 more, sounds good.
I logged in and Option 360 was removed as agreed but NOTHING was added?? They swallowed my $1237 and removed option 360 and removed some other screening tools and gave me nothing additional?? So now im upset and frustrated.
and later I noticed the process involved them charging the credit card additionally full price and then they refunded it and then charged the additional charges, kind of shady, but not a big deal if your products work so.....
After a few 21 day cycles of seeing approximately 50% of the price projections fall short NEVER hitting the price, I called them up and told them I want my money back that they have used misleading, FALSE advertising, and that their system does not produce the results as advertised. (easily provable)
After arguing with the customer support they said they would refund my money and then sent me an email saying they were only refunding a CREDIT $1237 for the ALL ACCESS (that removed my access to the original tools).
I called back only to get in an argument with a different support person.
Im retired, 62 years old with heart problems, and im not willing to go through the brain damage BS they were putting me through. They insist the hard way, as they righteously felt I was threatening them with my expressed legal remedies..
but they ignore the evidence, published facts shown in their system do not work to the standards they claim in their ads.
Today I logged in to their system to see what was left and they removed the original Alpha Prime, they did not restore Option 360, and left me nothing resembling the original services I bought, bare bones stripped out. They did not restore my services to the original services and they refuse to refund.. What a joke of a company.
Remember, ALL Access An-E didn't give me anything additional but REMOVED the Option 360 and charged me an additional $1237 FOR NOTHING IN RETURN.
I get probably 20 emails from them daily, selling additional products.. Yah, right.. with other companies emails they sold my data to.
I believe they are breaking FTC advertising rules, making misleading and fraudulent claims. Shady, predatory business practices on the elderly.
Bottom line, they have non-user friendly product platform that does not work as described, producing overall losses, a customer support that's mission is to BS you into cowering away,... and an overall business plan that is designed to squeeze every dime they can out of you, and then kick you to the curb when you complain.
These guys are a RIP OFF.
Response from TradeSmith, LLCMay 3, 2024
Dear Scott,
We appreciate you bringing your experience to our attention and apologize for any frustration caused by your recent interactions with our services. Rest assured that your feedback is taken seriously, and we are committed to addressing your concerns.
Firstly, we want to clarify that we have processed full refunds for all your Predictive Alpha Prime Elite membership bundle purchases, including the Trade Smith Predictive Alpha Prime Elite membership and the All Access An-E package. Your refunds have been granted for both the initial purchases and the additional charges related to the cancellation process.
Regarding your experience with our projections and tools, we understand the importance of accuracy and reliability in our services. We are continuously working to improve our systems and ensure that they meet the expectations set in our advertisements.
Please know that we take your concerns about data privacy and advertising practices seriously. We adhere to FTC guidelines and are committed to transparent and ethical business practices.
We appreciate your patience and understanding throughout this process. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team.
Sincerely,
Customer Support Team
