The mission behind TradeSmith is to put easy-to-use, technology-based tools into the hands of individual, self-directed investors. TradeSmith began as a simple way to track portfolios using trailing stops, and has evolved to become a powerful suite of risk-management and portfolio analysis tools.
TradeSmith, LLC (tradesmith.com) has 273 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
TradeSmith, tradesmith.com
Website
tradesmith.com
Category
Investments & Wealth
Location
Tampa, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This is my second go round with these guys and neither have been particularly good. The latest event involves options and for the first week or so of membership, all I could get on the call side was European style stuff. Called and got eventually got some help and I proceeded to log out, then log in, and decided to try the put side. Lo and behold, two American options and the rest were European. Huh?? This would be great if I lived in Europe, unfortunately I live in eastern USA. These guys seem interested in one thing and one thing only, that is extracting money from your wallet and putting it in theirs. Their customer service is just OK, and the products as far as I can tell are also ok. For the price one pays, they should be great, they're not. Caveat emptor.
Response from TradeSmith, LLCOct 13, 2025
Hi Steve,
We appreciate you taking the time to share this review, and we’re sorry to hear about your experience with the American vs. European options. If you’re open to it, we’d be happy to help find a service that’s a better fit for your needs. We’ve sent a request for more information through the platform, and a member of our customer service team will reach out to assist you further.
Regards,
TradeSmith Customer Success Team
MA
Mary
Was I touch twice with office…
Was I touch twice with office yesterday, Nicole? Who confirmed would b ideal to renew with Premium only this time. In addition to having 2 callbacks during a death in my family, I called today and took almost 20 minutes to renew…while a different agent looked for that $99 promotion. I needed to send the thread…
Response from TradeSmith, LLCAug 5, 2025
Hi Mary,
Thank you for your feedback, and we're very sorry to hear about your recent experience, especially during such a difficult time. Our sincere condolences to you and your family.
We've reached out to you through the platform to gather more details so we can better understand what happened and assist you properly. We appreciate you bringing this to our attention and are here to help.
Regards,
TradeSmith Customer Success Team
DT
Dwayne T.
So I figure I would watch there video…
So I figure I would watch there video and get my free 1 stock recommendation was MANH. So I compared it to my alpha, Quantum ratings
SA Analyst- HOLD 3/5
Wall Street- Buy 4.09/5
Qant- Hold - 3.36 /5
Valuation- F
Growth- C
Profitability -A
Momentum-B+
Revisions- A +
1 year growth as of 8/27/24-33.91%
6 month growth -20.59%
1 month- 0.29%
I think my research is just as good then spending 1500 bucks. Just do not expect immediate results . Lot of factors can come into play regarding politics- world unstable issues. Every thing is a risk.
I would wait until Qantum will be a buy to strong buy . They should of got in a year ago .
The stock is currently over valued -
Response from TradeSmith, LLCAug 28, 2024
Hi Dwayne,
Thank you for sharing your detailed review and insights on the MANH stock recommendation. It’s clear that you’ve put a lot of thought and effort into comparing the various ratings and assessing the stock’s performance.
Your analysis highlights some key points: the mixed ratings from different sources, the concerning valuation, and the recent growth trends. I understand why you might be cautious given the overvaluation and the broader market risks you’ve mentioned.
It’s great to see you’re taking a comprehensive approach to your research. Your strategy of waiting for a stronger signal from Quantum before making any decisions seems well-considered, especially in light of the current market conditions.
I’d also like to remind you that with the purchase of Options360, you gain access to valuable tools and resources, such as our Options 101 Masterclass and our POP and ROI Calculators. These resources are designed to enhance your investment strategy and provide you with additional insights.
If you’d like more details about how these tools can support your research or if you have any further questions, please don’t hesitate to reach out to us at (866) 385-2076 or [email protected]. We’re here to assist with any additional information or support you might need.
Thank you again for your thoughtful feedback!
Best Regards,
Customer Support Team
AG
AG
Resolve this please, I need payment
When I asked for withdrawal, they didn’t pay me, I realized what was wrong when I compared them to F H U B, never had any issue with payment.
Response from TradeSmith, LLCMay 2, 2024
AG, we apologize for any inconvenience caused by the delay in processing your withdrawal. Your feedback is valuable, and we take your concerns seriously.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Best regards,
Customer Support Team
DW
Debbie W.
Me thinks these reviews are fraudulent
Me thinks these reviews are fraudulent. Either all 5 Star Raving Reviews which is NOT NORMAL or 1 Star Reviews. Incidentally, how are almost ALL THE REVIEWS DONE IN JANUARY, again not believable.
Shame shame. How can people make an informed decision when you create fake reviews?
Response from TradeSmith, LLCFeb 5, 2024
We appreciate you taking the time to share your concerns, and we take feedback seriously. I assure you that we do not engage in any fraudulent practices, and the reviews we receive are genuine expressions of our customers' experiences.
The distribution of reviews, whether positive or negative, can vary based on several factors, and we understand your skepticism. It's not uncommon for customers to share their feedback, particularly after the holiday season, which could explain the concentration of reviews in January.
We are committed to transparency and credibility. If you have specific concerns about a particular review or would like further information, please feel free to reach out directly. Your trust is important to us, and we want to ensure that you can make informed decisions based on genuine experiences.
Thank you for bringing this to our attention, and we look forward to addressing any additional questions you may have.
OQ
Oswald Q.
A company with no integrity
I didn't give Tradesmith one star because TradeStops is a good product. However, my recent experience with their so-called "elite" service - Predictive Alpha Elite Prime - and their customer service was a massive let down.
The pitch: the AI can predict a stock price's move one month into the future. If you therefore start with X amount of money and keep compounding 10% gains, you could become a millionaire in Y amount of years. Give it a risk free try for 90 days and if you're not satisfied you can request a refund!
At the time of writing (1st Jan 2024), of the open positions, 1 out of 6 are currently in the green. Of the closed positions - the win rate is only 54%.
I subscribed to this service in May 2023. I was a fool to believe the AI hype. Because I was a fool I bought a lifetime subscription too, with a $199 yearly maintenance fee. Within the first three months, the win rate was 72% which is not the best but fair. At the start they were touting how good the win rate was in their weekly email updates. Needless to say, in the last few months, they've avoided mentioning what the win rate is altogether.
Now that I know better, I know the AI is trained on large language models (LLM). In the original pitch, they did not specify what kind of LLM it was trained on. Since the service's aim is to provide quick one-month trades, I had assumed the AI would be trained to spot patterns such as classic resistance breakouts, head and shoulders patterns, bull/bear flag, etc. This is clearly not the case. The AI "predicts" moves after things have tended to go up already. For example, it recommended TSLA on the 20th Dec after the Nasdaq had ripped higher from the end-of-October bottom. I expect a service marketed as "elite" to predict moves before they happen for maximum gains. Currently the AI behaves like an inexperienced trader chasing FOMO trades after the fact of a big move.
I emailed customer service a week ago to request a refund for the lifetime subscription part. I was willing to make a loss on the subscription fee for the first year. Technically as my first year hasn't ended yet I thought my request would be reasonable. Instead, I was gaslighted - customer service said the recent win rate for the service was pretty good and therefore they couldn't give a refund. I suggested they waive the maintenance fee for a few years to make up for the poor product but they refused. TradeSmith is a company with no integrity. This is in contrast to Stansberry Research where about 8 years or so ago I subscribed to one of their small cap newsletters. In a few months they closed the service due to the exceptionally poor results (thankfully I never trade every recommendation, including Predictive Alpha) and was offered a choice of a refund or a year's subscription to their elite Venture Value product. They also have a yearly report card which grades the performance of their service.
My advice? TradeStops is a useful product that helps you keep track of your portfolio but you should stop there, ignore any of their marketing emails and avoid all their products.
Response from TradeSmith, LLCJan 4, 2024
We are very sorry to hear that this customer did not have a good experience with our Predictive Alpha software. This software is designed to predict the movement of a stock using current available data, but conditions can change which would affect stock movement.
We are continuing to monitor our Predictive Alpha programs performance. Over the past few years, we have faced unprecedented volatility in the markets. For example, the war in Ukraine, the fastest interest rate hikes in the history of our economy and the speed of the market changes. These factors were unknown to An-E in its initial data sets. The good news - An-E is always learning from the available data, so when drastic changes happened so quickly, the model had some extra homework to do. The even BETTER NEWS – the model is learning faster and adjusting and we anticipate our results will continue to get better and better as An-E learns.
In this particular situation, I have checked the customer's account and I see the customer exchanged emails with one of our agents yesterday (1/3/23) and she addressed the customer's concerns. I see we issued the customer a partial refund for Elite subscription, converting them to an annual (1 year) subscription which will be active through 5/1/24.
We believe that this resolution was fair fore both parties and we hope that it addressed the customer's concerns.