TradeMoreOur team at TradeMore strives to create a seamless customer experience that empowers people to unlock the value of used devices in a sustainable manner. We believe that an older device has more value being re-purposed out in the world than sitting in a drawer collecting dust. Our goal is to extend the life-cycle of technology, while reducing the impact on our environment and passing the value onto our customers.
TradeMore (trademore.com) has 127 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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NANCY K.
Great everything as they stated, quick turn around and organized
Response from TradeMoreJan 16, 2020
Hi Nancy, Thank you so much for taking the time to leave us an amazing review! We are thrilled that you loved your experience. We put our customer experience and satisfaction as our number one priority and your review reaffirms the hard work we put in every day. Thank you again for your kind words. Trademore
Brent C.
They gave me $40 for an old phone and the online card won't work no matter what i do. THIS IS A SCAM
Response from TradeMoreDec 20, 2019
Hi Brent, please contact our support team at [email protected] and they will be able to help you or get in touch with the virtual card provider to help resolve your issue.
Kimberly Hammock M.
I've been using them since October 2018 and have no complaints and I mail them MANY devices. If i don't receive a payment they escalate and I receive it 1-2 days and if they feel the phone is worth more, they give me more. Very trustworthy
Response from TradeMoreDec 20, 2019
Hi Kimberly, thank you so much for taking the time to share your experience with us. We greatly appreciate you being a valued customer for Trademore.com with multiple orders. Best Regards!
Biancamaria B.
Do not do business with this company! I was quoted $250 for my Iphone and received half of that price from them without even receiving an email inquiring if I even would accept that offer, which I wouldn’t have. My second phone they reduced by another amount and I rejected the offer but still haven’t received it back. They do not have a number you can call to inquire about your property, just an email. That is totally archaic and shady. Run as fast as you can, don’t send anything to them.
Response from TradeMoreJul 15, 2019
Dear customer, Thank you for the feedback. After reviewing your orders, it appears that you had placed 2 trade-in orders and when our warehouse received the packages, devices & boxes were mixed up causing this issue. We are looking to improve this process. In the meantime, since the offer was lowered due to difference in expected device model, one of them was rejected back to you. You should be receiving it back on 7/18. Someone from our support team will be reaching out to you to make sure we fix this experience for you. We greatly appreciate your business & thank you for your patience as we resolve this.
Larry M.
Very disappointed in company and service. They say that the phone I sent in was a different model and the offer was rescinded. I just got that model from Consumer Cellular and turned around to upgrade and needed to sell the Moto E5 play, which they said is not the model. Go figure what they are thinking. Very disappointed with overall activity with this company.
Talon
They incorrectly classified my phone as a Pixel 2 instead of a 3a and knocked my trade in down. Astonishing. If they can't even tell the difference between two phones (especially since the orange button on the side is a dead giveaway for the Pixel 3as) then how do you expect them to properly gauge your trade in? Avoid them at all cost. Instead, you should trade your phone in directly to your carrier or just sell it.
Response from TradeMoreJun 27, 2019
Dear Customer, Thank you for bringing this to our attention. We're truly sorry for this experience. Someone from our support team will be reaching out to you to get this resolved.
mark C.
I filled in their questions 100% honest. Accepted their $7 offer figuring it was better than NOT recycling. Then they write back telling me my device is worth $0 as if I lied. They spent more in postage than just paying me my $7 but it's their loss.
Jamie H.
Dealed with them many times, very good phones. Thank you, Trademore
