Tesco MobileReviews of tradein.tescomobile.com

Tesco mobile insurance is a waste of money! I paid an £85 excess charge to replace a faulty phone (the faults were verified by Apple diagnostics) only to receive another faulty phone in its place!! Trying to return this second faulty phone is a joke- no apology from Tesco- it’s got a 30 day return warranty but instead they want to do their own diagnostics on it ( the screen clicks when texting but they wouldn’t accept what I was saying) I spoke to a person called Cynthia - obviously she reads from a script and couldn’t guarantee that I wouldn’t have to pay another £85 to replace the faulty replacement phone! Feels like it’s a fraudulent scam they are running and should be investigated officially as I’ve had absolutely no response from Tesco Customer Service and they are just “getting away” with it- taking hard earned money and delivering a sub standard service with very abrupt staff!! Shame on Tesco Mobile Insurance!!

Customer Service does not exist - I can only assume that it is not possible to speak to staff becuase they are inundated with complaints. Sent round in circles by the system. No chat available No human being available. No service available

I lost my phone walking the dog Monday morning, so I put a claim in with tesco mobile protect, was told would be sorted within 24hrs, 24 hrs passed still nothing, I called them apparentley a back log, and I was told 48hrs i would receive an email, 48hrs have passed i have called again and now they saying by 6pm tomorrow, so 96hrs I will have waited for nothing so lets see what tomorrow brings, I asked to speak to soemone but nobody else to speak to apparently

I have been with Tesco mobile for many years, I am a good customer, always pay my bills and upgrade with them. As part of my last upgrade I was offered Clubcard plus and sent a code and reminders to sign up for this scheme. At no point did I ever click on this, sign up for it or give Tesco mobile permission to give my bank details to Clubcard. So I am horrified to find that clubcard have been taking £7.99 out of my account for the last few months. Yes I didn’t notice but I have a new baby, I am on maternity leave and horrified that a company I trusted has taken my money for something I would never want. I don’t ever use the shop Tesco or the club card. I haven’t used it in years and years. Even if I did use it i would never want this scheme. The payment was not set up as a direct debit or standing order so I couldn’t cancel it. To cancel you have to call them, I had to hold for long time while carrying a baby to get through to club card. I explained that i did not activate this and there has been a mistake. I was expecting a refund of the money they have taken. To my horror neither club card or Tesco mobile will refund me or even apologise. The customer service is tying me up in knots, they won’t acknowledge that I didn’t sign up for this they just keep repeating that it comes with the upgrade and that I was sent a code to activate it. Surely a company needs written permission to pass on bank details to a different department and take money from you? I’m now spending time that I should be with my baby trying to fight this when as a good customer I should be treated better. Shame on you Tesco for this, if you have taken money without permission you should refund it straight away, otherwise how will a customer ever trust you again? I’ve been told if I want to escalate it needs to be in writing and posted, again just making life difficult and trying to avoid my emails. I am so frustrated, this is not the way to treat people.

just started using Tesco mobile and its good value for money. just never have full signal.

Customer service doesn't exist. Staff are dumb!

Substandard customer service from paul hudson at 20.00 hours on 29/4/29 and his manager Mohammed Hammad refused to speak to me. Put a formal complaint in. Avoid tesco mobile as the service, product availability and complaint hadling is shocking beyond belief. Definitely the worse phone company in the uk. I am also investigating the reviews on reevoo because they appear to be made up and missleading customers. I have just asked trading standards to look into it becuase trustpilot appears to give a true reflection of their performance and standards.

Thank you tesco for an excellent trade in experience. I recently sold my devices to Vodafone and few tablets to your self. Easy to use interface, best prices i could get online, up to date email communication and faster payment. I give you 5 star for your top notch service. Keep rocking. Thank you.