Tesco MobileReviews of tradein.tescomobile.com

Customer service is staggeringly bad. offered 1000 points for 4 months of no data. I am constanly asking 3 distinct questions and they refuse to answer either of them each and every time I ask.

5 g that's a laugh. I'm lucky to get 4G. In the reading area , the shinfield road in reading by the university.We can't get a signal at all, and when we go outside of reading travelling, we're lucky to get a signal, customer service is rubbish , hard to get someone that speaks good English So you can understand and explain a problem which adds to the problem , i have tried other networks, and they're all the same. Just a different name , technology has a long way to go

I have recently left Tesco and gone to EE due to the farce I've had over the last six weeks I renewed my contract with Tesco since then I've had a line that keeps dropping and Goes silent for a few seconds repeatedly during phone calls Tesco told me it was a SIM problem so they sent me a new SIM They told me it would arrive in two days two days later no SIM card but they cut my phone off anyway and I was two days without a phone even though I'm disabled and need one all the time once the sim did arrive the fault was still there they told me it was my phone and I needed to replace it so I got rid of a phone which cost me £850 of which I'm still paying £250 only to find the fault was still there when I phoned up to complain they told me the fault wasn't with my phone it was their phone line not only did I get rid of a phone that cost me 850 pound and 75 pound for the insurance only to find out there was nothing wrong with my phone in the first place since then they have supposedly sent me four more Sims of which three of them didn't turn up and one was an e SIM totally incompatible none of these turned up on time either but as usual they cut the phone off assuming that the Royal Mail works to their timetable rather than their own each time my phone was cut off when the sim didn't arrive I ended up spending six days without a working phone I've lodged complaints but they've all been ignored 6 times I've been promised callbacks which never came I've also requested the data subject access files which by law they have to provide on request I've requested that six times and I have ignored me every step of the way so they have cost me £925 because of wrong information they have refused to acknowledge my complaints they have ignored my legal request they have been reported to the mobile ombudsman and the information's Commission office for non-compliance of a legal request( six times )half of people you speak to don't understand English and the ones you do speak to don't give a damn the truth is if Tesco was the only mobile provider on the planet I would be getting rid of my mobile phone altogether they run the company like amateurs and don't care about customer support or relations have untrained people giving advice a and won't even acknowledge legal requests that by ignoring them they're breaking the law have I don't even care about that it used to be that the customer was always right now it seems their motto is the customer is just a mug we can earn money off I've given one star because if I could give less than that I would and the worst thing is when I told Tesco I was leaving they tried to charge me £180as a leaving fee in spite of everything they've cost me which is now with the information commission for the non- compliance of a legal request and once I get notification from them I'm going to contact the Daily Mail newspaper to deal with a company that is either completely incompetent or prejudice against disabled people Even the mobile Ombudsman thought it was an outright joke And are going after them themselves and if Tesco don't return 925 I'm out of pocket and then I promise it will customer hell of a lot more in the end because if I have to drag them through court I will and I will make sure the newspapers are there so it's very public

Just left a review. A gentleman phoned me up to discuss my review. He was on the phone for all of two minutes then actual hung up on me. Think my comments about customer service going downhill is more than correct

What a incompetent company I recently ordered a new phone from tesco mobile I returned the phone 24 hrs later as not required the store at Worcester received the phone on the 9 March on checking my bank account I found that I had been debited £642.65 on speaking to Tesco customer support I was told that the store that I returned the phone to did not inform there head office that it had been returned hence I was charged also told nothing to do with customer services i had to return to the store to sort it out the sales assistant texted Tesco mobile who returned a text (and I quote) I would be credited back to my account within 24 hrs (unquote) No message was sent to me 24 hrs later no money has been credited back on telephoning tesco customer no response at all I now find on speaking to my bank that I need to wait up to 15 days before this money is credited back to my account What a load of unprofessional people Tesco is multi million company yet they cannot rectify a problem that was instigating by them and getting any sensible response is a complete waste of time also I wrote to the CEO a Jonathan Taylor and you guess it no reply Goes without saying Tesco will not be getting any contracts from me in the future

They were OK until the new pay as you go Essentials was introduced. Since that time it has become a complete nightmare. Cannot top up the phone when required. Had to uninstall the app and reload it to get the app to understand who I was Found that the phone top up number had been changed but I had not received that information. Tried to top up via the app but needed to log in. Cannot log in due to incorrect password. Changed password to the same as previous password and found I could now log in, but the app freezes when payment button pressed. Supposed to be able to message via the app, but there is no such facility Tried the chat line - no response

Getting through to customer services with most companies can be a tedious and frustrating process but Tesco has surpassed itself and taken the frustration levels to a point where it threatens to seriously damage your sanity. I tried to get through to customer services to speak to a human and after a battle of wits with their automated system I was placed into a queue and after a 30 minute wait, the call was finally answered and then the line suddenly went dead, the resulting scream could probably be heard three miles away. I tried again, having to listen to the awful hold music, I finally got to speak to an advisor who was obviously not in a UK call centre which made communication difficult. Ultimately the advice and reassurance I got that the situation with my phone would soon be resolved was totally wrong and the problems still persist. So to recap, Tesco mobile customer services are shockingly bad and I will taking my custom elsewhere.

It is truly amazing how a huge, successful company, like Tesco Mobile, is prepared to destroy itself like it has. They have moved Customer Services in their entirety to South Africa. Now NO ONE can get an answer to a question, get ANYTHING done, or have a polite conversation with a helpful individual, as we did when CS was in Eire/UK. I have gone to EE and I gather anyone with sense is doing the same. Tesco is now a JOKE, unfortunately it is not a funny one.