Tesco MobileReviews of tradein.tescomobile.com

I feel even one star is too much for Tesco Mobile. I took out a monthly contract with them earlier this year, Shortly after problem after problem arrived with the network. It soon became apparent that the phone regardless of where i was would have connectivity issues, whether it be in locations such as London, Wiltshire, Cardiff etc my phone will just not work as intended. I have to hotspot 80% of the time to be able to use my phone as intended, being unable to make or receive calls at time, unable to access internet, meaning that i have lost several tickets to events, unable to access my electricity provider app when I’ve been without power, worse i have been left unable to be contacted by my medical team. Tesco do not care, we have complained several times, have been in store and had my SIM card replaced and all sorts, the latest was moved ‘higher up’ in the complaints department, however I’ve heard nothing, and now when checking for an update the case is apparently closed, I’m still left with the same issue. They would be more than happy to continue taking my monthly payment, or even the lump sum to cancel this contract, yet they are not happy to help their long serving customers. I have been offered 2500 club card vouchers towards my bill, yet months later this still hasn’t been provided, the only response i get by email or over the phone is either being hung up on, or ‘what number were you trying to call’ dismissing the issue that i have informed them of many, many times, screenshot after screenshot showing me tethering of another phone, emails from people stating i had no dial tone, proof of no connectivity etc, they even found a fault within the line but yet still no help give. Appalling,

I am 83 years old and have been trying to top up £10 on my pay as you go bundle, had to give up in the end as would not work, and no one could help....USELESS !!!!!!!

I decided to get a new phone and watch for me and a new phone and iPad for my husband all went through took first payment out was given an order number and expected delivery date waited in all day nothing came so I went on chat to be told it had been stopped by fraud squad as they couldn’t verify it even know they had taken money out of bank they eventually put the money back in then my husband said he would do it again stayed in all day with new order number no communication for exactly the same thing to happen chat and customer services on phone no help said it had been stopped but didn’t know why it’s a shocking customer service And tell people to stay clear

Appalling service. According to Tesco mobile I no longer have an online account. I can't top up my balance, as they say my voucher no has expired. They have discontinued e-topup. They refuse to accept a debit card payment. I've tried to get help. Not only do Customer Care staff not have an answer, their managers have ignored 2 requests to speak to me.

I have been trying to dump Tesco mobile ever since I had a problem topping up my account in order to be able to use my data. I decided to make a change to another network and I asked Tesco Mobile at Elmers End to take out and swap SIM cards from two different phones as a precursor to the switch over. Unfortunately he took the sim out of one of my phones, the one I actually needed and threw it to one side. For about a week I have been trying to get a replacement SIM card so that I can make the change. I spoke to an agent about a week ago and a sim was supposedly going to be put in the post but she did not arrange for all that to happen. I had to ring again and they confirmed that she did not send it out because I did not confirm my address. That is a lie because I had given it.

I have been grossly overcharged due to a data breach and am unable to get any satisfaction from telephoning customer services on two occasions who were patronising and unhelpful - i have sent two emails which have not been responded to and I have completed a complaints form but no response. I am a 2GB user in my eighties and have never overused my data in the years I have had a smart phone. The settings on my phone were checked and it was always connected to WIFI during the ten days in question. Data was even being used when the phone was off. After 10 days normal usage resumed. Impossible to register my complaint and obtain the refund of £27 due to me. Tesco Mobile do not respond to complaints

I so wish I looked on here before my daughter parted with over £200 upfront cost & a months bill. Tesco mobile I’ve never been treated so awful before you should be ashamed of yourselves.. phone was meant to be delivered by dpd Friday as no one was going to be home my daughter went on the Dpd app & paid £4.99 for VIP treatment & to be delivered Saturday morning .. she then received an email to confirm delivery of the phone with a pointless picture of delivery a hand and the box delivered to someone named Raya - no one was home why would my daughter pay if she was going to steal this phone. Phoned Saturday made a complaint have to wait for investigation to be carried out but 3 to 5 working days … Phones Dpd Saturday logged a complaint.. nothing heard by Wednesday so I phone Tesco to be told no complaint raised & can cancel within 14 day cooling off period but will be charged for the phone! But also now the wait time to hear back from Tesco is 10 working days. They are blaming DPD saying they haven’t responded - so I shall ring DPD myself again… Just NO! UNACCEPTABLE how can a 18 year old go without a mobile phone for 10 working days in 2026! They have over £200 of our money & almost holding us to ransom…. Wish we never see these deals too cheap & disgusting customer service … any advise welcome

Customer service is staggeringly bad. offered 1000 points for 4 months of no data. I am constanly asking 3 distinct questions and they refuse to answer either of them each and every time I ask.