Touch of Class - Unique furnishings to decorate your home. Find home decor, bedspreads, comforters, area rugs and wall art in many decorating styles.
Touch of Class (touchofclass.com) has 70 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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emma R.
The items were trash quality, especially for the price, but customer service was good in my experience. I ordered two serving trays to put perfume on and both were quite flawed, one stands unevenly, but I ultimately loved the design so much I kept it. The other I was able to get a prepaid label for due to its many flaws and I got my refund so I'm happy with customer service
Lorraine
I’d give less if I could…so frustrated trying to unsubscribe. They are relentless!! Do not sign up for text messages or email.
Deb
Once again, very happy with the metal art received from TofC. It was packed expertly, and delivery was in 4 days of online order. Could not ask for better quality and service.
carolyn H.
I ordered rugs (called westbury runners) which were not straight and had a very thin backing. After returning them at their expense, Touch of Class replaced them. After 1 wash the rubber backing is all torn and shredded and detached from the nap part of the rugs. I didnt call the company because its just a poorly made product and appears to be a bad batch of rugs. The disappointing part of this story is that I ordered these same rugs 5 years ago (different colors) and they are still PERFECT, well made, have never shredded when wash and I love them.
HAPPIER LOOKING W.
My older bay windows look new again!
Teri J.
Unfortunately I have had to reach out to customer service about two separate issues. One was an item delay and another was securing a replacement for a defective item. I absolutely will never do business with Touch of Class again based on these interactions. I have been lied to, treated very poorly and my emails requesting updates have been ignored by their customer service team. My experience is they provide you with half the information you are requesting, and then treat you like you are bothering them when you ask for clarification. It is too bad management allows them this behavior as I think they have nice products but the frustration isn't worth it
Mitchell S.
Unnecessarily rude customer support. I had hoped to get an estimate on delivery dates as I was worried about items be left out in the elements (had some upcoming trips). A simple "sorry, we are not able to provide delivery estimates" would have been a fine answer as opposed to belittlement and lack of manners. After the brief call I could not bring myself to give my money to this company.
Dr. Janet Ricci, PsyD, MS, C.
I recently purchased a bed cover and, after being charged, received an email informing me that the item was not available until six months later. Despite this, the company continues to advertise the item and charged me even though they were aware of its unavailability. I sent an email to obviously cancel the order and receive a refund. No answer was provided. I had to escalate the matter with my financial institution.
