TouchDollsReviews of touchdolls.com

Customer service for this boutique I the worst. They claim that is because of covid but when you sent them an email you will never get a response. I've ordered some items with them since the month of August and still till this day waiting like an idiot for them to send me my package. Also the location they tell you to return for a return is closed (like very in professional). I'm from Canada and I asked my best friend from Miami to go to the location and nothing. Will never buy there again.👎

Horrible customer service. I ordered from this company twice, my first order I was made aware they did not have the merchandise I originally ordered and offered something else. After communicating I’d accept the new merchandise but in a different size, the company still mailed me the wrong size. I then saw online the items I originally wanted were available so I quickly ordered them. I ordered these items Oct. 6th it is the end of October and I’ve checked online, only to find out my order hasn’t even shipped yet. I have emailed this company and text the customer number twice and I have received no replies. I understand some shipping issues but this company is poorly ran and customer service is almost non existent. Shop else where don’t waste your time or money!

I've seen all the negative reviews and I am appalled. I've been ordering from them for the last 2 years and I love everything about this company. When one of my shipments said delivered and it didn't, they were willing to give me a refund but it was delivered later that day. I LOVE LOVE LOVE this company.

They’re awful. They aren’t customer centric. Their clothing isn’t catered to the average female. They refuse to give refunds, then will lie and be outright rude to people who blast them in Google reviews or BBB. DO NOT SHOP THERE! There are so many small businesses who do care about customer service and this isn’t one of them.

Customer service is horrible. My package never arrived to my mail box. I understand that it was the post office fault for placing the shipment in a wrong mail box, however when I emailed touch dolls to tell them what happened they basically told me they couldn’t do anything for me and I should file a claim with the post office, so I’m out almost 40 bucks! a good Company would provide great customer service and would replenish the items to retain their clients. Never again will I order from them!

Shipping takes way longer than advertised on their website and as of June and July 2020 customer service is lacking to say the least. Items will arrive, just takes over a month and this store in Florida, US. Hopefully management will hire more customer service reps to assist in the alleged high volume of e-mails etc. In the end of my case, management did resolve the issue which is why I changed my initial one star review to three.

If you are in the US do not order from this website. Their customer service is nonexistent. Their website claims they have 3 day shipping. Placed order on June 12 and did not receive my order until July 3rd. They would not return my emails. When they finally did respond, the customer representative told me they would issue me a full refund (I have screen shots). After a few days went by without receiving the refund I reached out again and the new customer representative claimed the first rep. did not have the authority to issue me a refund. Now they’ve stopped answering me all together! Do not buy from them!

Their masks are low quality! They are so thin you can see through them a little when you hold it up to your eyes. The stitching on them is subpar as well. Worth maybe $5 NOT $15.