TouchDollsReviews of touchdolls.com

I ordered a 420 mask by mistake. I thought it was more of a glittery leafy mask like JLos dress in one of her music videos. I emailed them for my order number to return it. They never replied. This was a year ago before COVID laid out the return rules on masks. So I sent it back anyways. Then I emailed them again with a certified label I paid for. After a year of filing reports through the post office and emailing them, I got no where. They never returned my mask. And I was offered a 5$ gc with them. I was told they are overseas and not a real company in America. I guess that’s why they only hold a P.O. Box. So shady. Don’t trust.

No store credit, nobody wants to cancel my order nor can anybody give me a shipping estimate. Why offer to pay extra if the shipping is all the same ??? Don’t order from this company. I’m reporting them

I had ordered a dress from touch dolls that I had to return back in March...they only give you store credit which is fine...so I ordered something else and that didn’t fit either . So a month goes by , I’m still trying to contact them, they keep telling me they need my receipt for the return from fedex , other than that it’s noting they can do . I don’t think I’ll ever be ordering from them again . They keep saying they can’t locate my package even though I gave them the return receipt inside . They keep saying they need the tracking number ...this company is too scamming for me . #Update, I randomly found the receipt in a bag ,I finally got my store credit a week later ...In the future though , I’m going to still be iffy ordering from them ..process took wayyyy too long and they don’t pay for you to ship them the item

I want to say I’m out of $105. I ordered April 19 it’s May 6. When I reached I was told I didn’t read their policy well you can only cancel with 2 hours of of ordering ( a joke) and it takes to 15 days for a tracking number LOL now as much as I shop SIMPLY DO NOT DO IT!!!!!! not worth it! Even from a boutique, 15 days for just a few tracking number. Yeah no. Here the email: Thank you for reaching out. You may have missed the item description, but your order contained a Deliano item, which as listed on our site under the item in bold lettering, requires an additional 10-15 business days (please remember that this does not include weekend and holidays) after processing to be custom made by hand before the order can ship. Once the customization is complete, the entire order will ship at the shipping speed you chose and you will be emailed a tracking number. We appreciate your patience as we work hard to complete this item for you. Unfortunately, as per our store policy, we are only able to cancel orders within 2 hours of it being placed. This item is currently in production by our seamstress. We apologize for any inconvenience this may have caused. I AGREE WITH EVERYONE... don’t do it! 2 stars because I got a response LOL

I have ordered from this company 3-4 times I’ve never had an issue till I returned a dress the end of February. The dress was delivered to them March 1st. They say return processing is 15-20 business which is ridiculous but hey I waited it is now April 4th, 2021. I do not have a store credit or anything. they have their item I returned and my money. THIEVES!!

This company's customer service outweighs every positive experience with them. I paid for expedited shipping only to receive my items two weeks later. The refused to cancel the order only to suddenly ship my order. Pathetic!

I like the clothing !! I would say shipping does take a while however I have been getting my orders. One of my dresses I ordered had a small stain but it's something I can get out. Other than that they have been responding to my emails

Customer Services is LACKING! The response time takes long and its usually short without accurately responding to all concerns/queries. Be sure of what you are purchasing as requesting a change or any query takes forever for any response or action. On another occasion I didn't get my package and even though I automatically paid the extra money for the insurance (Route) they did not care when I advised my package did not come. what is the purpose then of taking the extra money for "Route"?!