TouchDollsReviews of touchdolls.com

I want to say I’m out of $105. I ordered April 19 it’s May 6. When I reached I was told I didn’t read their policy well you can only cancel with 2 hours of of ordering ( a joke) and it takes to 15 days for a tracking number LOL now as much as I shop SIMPLY DO NOT DO IT!!!!!! not worth it! Even from a boutique, 15 days for just a few tracking number. Yeah no. Here the email: Thank you for reaching out. You may have missed the item description, but your order contained a Deliano item, which as listed on our site under the item in bold lettering, requires an additional 10-15 business days (please remember that this does not include weekend and holidays) after processing to be custom made by hand before the order can ship. Once the customization is complete, the entire order will ship at the shipping speed you chose and you will be emailed a tracking number. We appreciate your patience as we work hard to complete this item for you. Unfortunately, as per our store policy, we are only able to cancel orders within 2 hours of it being placed. This item is currently in production by our seamstress. We apologize for any inconvenience this may have caused. I AGREE WITH EVERYONE... don’t do it! 2 stars because I got a response LOL

Customer Services is LACKING! The response time takes long and its usually short without accurately responding to all concerns/queries. Be sure of what you are purchasing as requesting a change or any query takes forever for any response or action. On another occasion I didn't get my package and even though I automatically paid the extra money for the insurance (Route) they did not care when I advised my package did not come. what is the purpose then of taking the extra money for "Route"?!

They’re awful. They aren’t customer centric. Their clothing isn’t catered to the average female. They refuse to give refunds, then will lie and be outright rude to people who blast them in Google reviews or BBB. DO NOT SHOP THERE! There are so many small businesses who do care about customer service and this isn’t one of them.