TouchDollsReviews of touchdolls.com

I placed 2 orders on the same day and never received any items. They will not tell me what is going with the orders and will not respond to emails. Awful service.

Still don’t have my order since they changed over to tdassociates there’s no customer support

I bought two misters boxes. I got 7 items. Wrong size some small some large. It was supposed to be 5 small 5 medium. All the items missed. Quality is horrible. One of the jeans the sent were 11/30 huge huge on me. One Jean shirt for winter literally. Just horrible experience. I sent pictures of the wrong sizes. I ask for my missing items my missing sizes. It’s all horrible. The quality is worst than SHEIN. It’s just so disappointing. They haven’t answer me in two days. I’m just so over this. I want to returned all their 8 items. I’ll never never shop here again.

Terrible customer service. I ordered 2 T shirts one month ago and never received my items. Worse yet, when I emailed customer service they told me they would ship my items, created a label for USPS, then never gave my Items to the carrier. Now they won’t even return my emails. Horrible company and horrible customer service. Will never order again.

Touch doll is a un responsible clothing store. As customers just have a mind they don’t care about their customer and don’t want to feel responsible for their items been stolen if you don’t pay for the insurance. Even after you over pay for their clothes. Have a mind if your items get stolen after they autorización to the carrier to leave your package anywhere without signature knowing your package can get stolen.

Over 40% of the reviews are negative. Instead of focusing on the star rating, consider the proportion of unfavorable reviews. I didn't receive my order, and their customer service was non-existing. I later found the same products on Amazon at a lower price. There was an error with my delivery address, and they didn't take responsibility for it. An inexperienced company lacking in responsibility and integrity.

Absolutely horrible first time experience: TouchDolls force you pay $3 dollars for security packaging, which isn’t different from regular packing via USPS. The items purchased were balled up and shoved into a small plastic bag. Just Horrible. The Hot Pink Skirt set was nothing as advertised; the worst craftsmanship and quality I’ve ever seen. This is a HARD Bought Lesson-regarding online shopping. TouchDolls only offer store credit - that’s my bad. Never Ever, Again. Oh well, store credit it is…

Ordered a dress for a bachelorette night. Paid express shipping to get in time. While it did arrive on time sadly it did not fit how I was expecting. No biggie I had a back up just incase! Found out they only do store credit for returns… while not the end of the world, I could find something else to order. The deal breaker for me on why I’ll never buy from here again is YOU have to PAY and CREATE for shipping and the shipping label then only get store credit for a product you bought from them!!! Leaving them with loosing basically no money and you… more than what you paid for 1 item. Absolutely ridiculous.