totalbyverizon.comReviews of totalbyverizon.com

June 1, 2024 I went to Total by Verizon at 5601 W Belmont in Chicago. Alvin Martinez serviced me. I told him I want to activate my new cellphone and add data. He told me it would take 15 minutes. He began taking pictures of my IME number and handling sim cards. He showed me the screen and said it was successful yet my phone was Not working. He charged me $87.56 for a service I did not receive. My phone is still not working and him and his co-worker were taking pictures of my IME number to make sure it would not work. I want a refund of my $87.56 for service I did Not receive.

Stay away from Total by Verizon. Shady company. Did not refund money for returned cel phone as promised. Had to dispute the charge. Go with this merchant if you like being lied to about the money being refunded

ZERO STARS. CUSTOMER SERVICE IS RIDICULOUS. CANNOT UNDERSTAND THEM. THEY HANG UP ON U AT LEAST 100 TIMES. THEY NEVER CALL BACK WHEN THEY SAY THEY WILL. OVER CHARGED, NEVER REFUND ANY MONEY. COULDN'T PORT MY OLD NUMBER. CLAIM TO BE PART OF VERIZON, THINK THAT'S UNTRUE.

I contacted them to add data to my plan. I was told that I could get 5GB for 1,000 points or 15GB for 2,000 points. I selected the 15GB option. The individual I was working with took the 2,000 points out of my rewards account and them he or someone deactivated my phone. I have spent almost 3 hours on the phone with customer service to get my service restored and the addition 15GB of data or my 2,000 points back. My phone service has been restored however I have received no additional data and they said they could not restore my points. I was told by two of the three customer service reps that I couldn't use points to add data evan after I read from the website that I could. The third customer service rep said that she couldn't do anything about adding data or refunding my points. What a bunch of crooks.

I didn’t even want to rate them the get a -0 in my book. Stupid and incompetent customer service agents even JUNE from the refund department. Stole money from me acting like that couldn’t doing anything for me can’t refund me stole my phone number all of the above WORST COMPANY EVER! They need to burn it to ground and vacuum up the ashes and trash it! Total by Verizon does not need to be a company. I’m pretty sure they won’t last long. Everyone wants to transfer promise call backs etc. They are an absolutely joke and their employees are too. They can literally rot in hell!

Incompetent with the inability to port a number. They shuffle you around from one employee to another all saying the same thing. Total prepaid phones are locked so you are stuck with a paper weight if you can't get the phone to work. Unwillingness to provide a number or email for complaints. I paid on Sat today is Wednesday and the number does not work. Please proceed with caution if you want to keep your existing number because you are likely to lose it with Total Useless Wireless by Verizon

I've been with these clowns for about 3 years. Two weeks ago my phone just stops getting service. About 50 service representatives later, maybe 8 hours over 2 days, it appears to be the antenna on my Samsung S22 (m y best guess based on research)...OK not their fault, but the fact that they do not use a case management system where they have customer/issue history is borderline criminal. Everytime they escalate you, or your call back in, you start from the beginning. So the last 3, 8, 12 hours....nah, they don't count. After this, I transfered my number, mind you not the main number on the account, to a different provider. A few days later, my auto payment set-up is cancelled and my son and my wife's number stop working. An hour after my call with support, we get payments set back up, and the numbers are reactivated... all is good. Tonight, my son's phone gets deactivated. 2 hours later (time on with about 12 - 15 reps), after buying a service plan card as instructed by the folks at Total as my "saved payment wouldn't work to reactivate his number", the pre-paid plan card wouldn't either.....aaaaahhhhhh!. NO! Never again.

IF I COULD GIVE NO STARS OR NEGATIVE STARS I WOULD. Purchased a phone for my elderly dad, they entered the wrong email therefore I cannot adjust payments help him or anything because I live 500 miles away and dad doesn't utilize texting at 90 years old. I just told them I will report them for fraud. I set it up I paid for it and they will not help me at all. IT IS A SCAM! ANOTHER TRICK TO STEAL FROM VERIZON FROM THE ELDERLY!!!!!!!!!!!!!!