totalbyverizon.comReviews of totalbyverizon.com

If I could give this company negative stars I would... so I placed and order yesterday and the money got taken out of my account but they are claiming they are still waiting for my payment approval. I talked to 9 customer service people and each and EVERY one transferred me to the wrong department... I asked to just cancel my order and they apparently can't do that, I need to dispute it with my bank... they have basically stolen $166 from me and nobody will help. We asked.to speak to a supervisor and apparently they don't have the capability to let us talk to a supervisor... this company is the worst and as soon as the transaction goes through I'm requesting a refund and canceling my order! DON'T USE THIS COMPANY!!!

I tried to transfer my daughter's phone from her existing plan onto my Totalbyverizon account. She has an iphone 13, so we were trying to set it up using an eSIM. Their website does not allow one to transfer a line in using an eSIM, so you have to call their customer service to accomplish this. During my first call they did succeed in causing my daughter's service with her existing provider (Visible) to be terminated. However, 48 hours later, she still has no cell service. I was just on the line now with their customer service for the SEVENTH time. The total duration of my calls with them is 194 minutes (e.g. 3 hours, 14 minutes)--and counting. I have spoken to no fewer than a dozen representatives--and confirmed that they keep absolutely no records and just start from scratch each time. Every time I speak to someone they need to text me a verification number--I have gotten 13 of those texts. The person who was 'helping' me just now apparently hung up (not because I was rude--I've been quite polite with them), but perhaps because we were on the phone so long that his call center was closing for the night. I've repeatedly asked them to just send me a physical SIM card but they don't even answer when I suggest that. I would not recommend trying to activate an eSIM with this company.

No matter how many hoops you jump through in order to get your service back up, they still insist on screwing you over. Two months and still counting.

My boyfriend and I have TBV since December 2023 using same numbers they gave us and buy there cells and we have now got a new cell 4 days ago returned 2 cell and purchase 2more took 3 days to transfer my TBV number the other can't get them to transfer number just prepaid June 8 customer service lady saying we have to buy new phone card time be for that she said I bought a phone that is incompatible with total by Verizon which it is a total by Verizon ph one in the Redbox with the red prepaid number minutes call back a gentleman answered and he gave me the minutes on that phone got a new phone took 3 days to get the number on it my boyfriend's phone is now going to be 5 days still haven't gotten the number transferred which we have the email with the phone number or his email address hooked up to the app total by Verizon and still can't get them to transfer the number they want us to buy another minute phone card which we just did June 8 why would we pay for it another and have proof of getting the minutes on the 8th and also receipts for the phone and still cannot get them to transfer his phone number to their total by Verizon phone and we've only used total by Verizon since December their phones their cards so what is the problem I can't figure it out except that they're trying to scam us for more money

Total by Verizon wireless has never let me down. I've been a user for years, even before it was Total by Verizon. My residence is not only remote but over a 100 miles from the nearest city and still have service without interruption even in the worst weather conditions. Thank you Verizon for providing unbeatable service at affordable costs. Inflation has barely affected my phone service costs either. Call me a very satisfied customer.

What I dislike about it is I can't get a hold of you on Saturday and my phone was stolen last night and I want to get it that SIM card shut down till I can order a new one and replace it with a new phone number

LIE to take your money. Indiaish. RUN! When asking for a refund since they lied, they suddenly forget how to be professional and respond. RUN don't walk. Can't say enough of how bad CS is. Lo$t that money. Can't believe Verizon is affiliated with this garbage. I won't use Verizon anything ever again.

This company has poor cell coverage I'll lose a signal at least once a week I call customer service I speak to Rashid in India that doesn't understand have to English I'm trying to say the phones are pieces of crap do not deal with total by Verizon that is the worst company in America if not the world