totalbyverizon.comReviews of totalbyverizon.com

Total by Verizon has the worst customer service of any cell service I have ever been stupid enough to buy one of there service cards. I got ripped off from the very first day. The Walmart dude sold me a $120.00 card that only can be used on three different phones. Since I was unlucky enough to purchase just one LOCKED PHONE,. I found out later the card was a total bull**** card. Then when I activated the phone the phone stopped working. I was told that the Sim card was not the one that came in the phone. So I spent another 10 bucks on a worthless Sim Card that would not work. Several days went by before one of the compatant persons finally got my phone to work. I asked if I was going to get credit for the 2 weeks without service that I was charged $120.00 for and was assured that I would get at least the two weeks credit. Nope didn't happen instead they simply cut off my service until I paid them another $70 plus dollars to reactivate the phone. I didn't have any more problems until I lost my phone. I tried to get the phone turned off . Instead the person who stole the phone gets to use it until the service needs paid again which was 23 days of free up my ass service because they need to send me a code to verify it's me. My password, address birthdate and last four of my social security card are not good enough information to turn it off and place the. Phone on the stolen list. But if I dont pay them in 6 more days they will be happy to shut it off because I stopped giving them money I need to buy a new phone from I guarantee you this it will never be total by Verizon , I had to rate it one star and that is bulls*** because they deserve a zero. Gerald Ullom 3605810476

I am a long-time Total Wireless customer. Verizon purchased Total Wireless and it is apparent to me that they did so to cause the company to fail. It is working. They have no real customer service personnel. They have hired an obviously off-shore company that has a team of personnel that represent the company as "technical support". I made an attempt to transfer one of my 2 phones to a newly purchased phone. The transfer failed and I was left with no working phone. Since I had to call the company more than 10 times, I know that they follow a script when walking you through their troubleshooting process. I had to work through that script every time I called because they don't keep records of any previous calls made. They have one level of escalation that they can do when they cannot resolve a problem. You are transferred to another team of people who, as part of their script, say that they are a manager that will handle your problem "going forward". They then repeat the steps that have been taken by the previous person and eventually get to a point where they tell you that it could take several hours for the change to get to your phone. They tell you someone will call you back at a certain time several hours later and then the call is ended. Nobody calls back. You then repeat the process. When you ask to talk to a manager, they tell you they are a manager and they are "fully trained to completely resolve any problem." When you explain that they have proven they can't resolve the problem, they still cannot have you speak to someone else because they are "fully trained to completely resolve any problem." I noticed on the website that there no longer is a corporate office and there is no phone number listed other than their call center. If you are not currently a Total by Verizon customer, you should stay away. Current users should flee when possible.

I purchased a $40 data plan that mostly disappeared from my account. I say mostly because the plan shows under the refill option. When I try to add a device it says I need to purchase a plan. The app won’t let me purchase a plan because I have no active devices— catch 22. Besides as I said I already have a plan.

Horrible customer service. They do not know how to transfer a phone number as I have called like 10 times in the past week. When you request a refund they take you through loops and hoops to make getting a refund impossible. They will tell you that they sent you an email to confirm and the email never gets to you. One guy hung up on me as I am telling him that I am not receiving an email and to connect me with a supervisor. I am still trying to get a refund from them.

I purchased TWO phones in one week. Neither phone has showed up. One of them was sent to a different state and they refused to change the address, so I purchased a second one (paid for overnight shipping) I have waited 3 days and have not received any tracking information. Today I called and asked where it is and they advised me that they don't know what is happening and they had to open a ticket and it will take 3-5 more business days to process this ticket. Save your money, run to any other service provider.

there customer service agent is the worst i dont think i can post her name so i wont do that , she cut me off mid texting after relling me a agent would contact me within 15 min of course i never recieved a call .i was trying to pay for my phone service but while talking to the agent ON the phone i never recieved a code until after it expired. every month i had problems TRYING to PAY THEM money. almost like i was begging to pay THEM . there links they send via text dont work it wouldnt let you login. i would go to the app and login but the only info i could get was my payment information i couldnt access my profile info it would tell me to call customer service so i called them and by the time the code came through it had expired you just keep running in circles with these agents im going with another phone service ive had it with these peo[ple

Escalation dept. was a pain. The person name Dwight claiming that he's the supervisor and hard to deal with. I could not get into my son's account and he is a minor and I pay for his cellphone bill that get taken out automatically every month from my account. I had to switch to a different provider. The phone service and customer service are beyond bad. Don't waste your money with this company.

All I wanted to do was merge 4 lines on to one account. 5 hours into speaking with a customer service person he had deactivated my daughters sim card which I had to replace and did not set up any service. He hung up on me. I called back spent another hour on the phone and this person tells me he has it all set up it will take 4 hours for it to work. It did not work. Called back again and discovered nothing was set up in the system and we did it all again. He changed my account and did not add my family. Charged me more money but no additional service. I have called back yet another time to find out they did not complete adding on the 3 additional lines. Customer service here is horrible. they do not listen. This situation cost me 10 hours of my time and 10.00 to replace the sim card and then 50.00 for the new plan. so here is an update. They could not make the changes necessary because they deactived all the accounts and could not authinicate the phones by sms!!!!!!