totalbyverizon.comReviews of totalbyverizon.com

Absolutely terrible experience with Total by Verizon. If there are problems, of which I experienced many, they will die painful deaths with your service.

I bought an AO3 samsung phone from Total by Verizon with unlimited data. Everything has been great. The phone plays movies that couldn't look better!

There is awful customer service and overcharging left and right. I paid online for my phone service plan on 1.16.24. On 1.18.24 my phone was disconnected for non-payment. My account showed 3 charges on the same date for the same plan. Today I called to find out why my service was disactivated and why I was charged 3 times. Spend more than 1 hour talking to 2 different reps. They both confirmed that my services were paid and no explanation why it was disconnected. I asked to reinstate the service and it took one hour on the phone to get it done. Every time I tried to ask questions I was told "Thank you for your patience, stay on the line". I am very frustrated with this experience.

Absolutely terrible support, overpriced for what it’s offering compared to nearly any other prepaid. Data leaks constantly? Like seriously I saw that 3 times my password was leaked in a data breach of totalbyverizon. Absolutely awful. NEVER USE THIS PREPAID

Terrible, terrible customer service. They have lost my son's number and we are brand new customers. This is the worst company I have ever worked with. They cut you off randomly multiple times on the customer service calls. It is useless. I am going to try a chargeback on my card. Update: After emailing and posting everywhere I could, they finally reached out to me. I still leave the rating at 1 star. It took several calls, although the team member was nice, this is a ridiculous process to get service. After all this, they also can not figure out how to activate Disney Plus, which is part of the package I paid for. This ranks as the worst experience of any company I have ever dealt with.

total and verizion peise of junk

By far one of the worst customer service experiences. they will just hang up on you if there is too much delay.

I would give them a negative # if I could. Long story short, fraudulently billed, refused to issue refund and bill me correctly. Spent over 8 hours and three days on this trying to get resolution. All I get is "I apologize....." in a hard to understand accent. Their CSR in refunds is Virnie employee # 511973. His answer is to dispute the charge with my credit card company or apply the overage to my next bill. They think I am enrolled in 2 phone plans all of a sudden and billed me for data that was supposed to come from my points. HORRIBLE organization. I asked for a name to file in small claims court and he couldn't help. No thank you! Stay away. They were OK as Total Wireless, but as Total by Verizon - disaster.