totalbyverizon.comReviews of totalbyverizon.com

I bought a sim today tried to activate with a service plan. Both are inactive and say they have been used but I have no service. Terrible customer service. Will be posting this in social platforms as well.

Order phone and service at totalbyverizon.com.Recieved shipment in two days. Activate in rural area.

They kept me on the phone for 7 hours just to set up a new phone that I purchased from the apple store. It never worked they couldn't set it up. I was on hold with a clown from total verizon for 1 hr. and 40 min. to hear a click and was hung up on. He told me it was almost done just before i lost connection. I cancelled my service with them and they refused to let me keep my phone number that I had for 15 years. I went to another carrier and she spent 2 hours with the same run around. These people are a bunch of clowns that don't know or care about service at all. I will also be leaving a complaint with the bbb. If verizon is connected with this sham company then shame on them.

I had total wireless for 4 years and was great. The second Verizon acquired it my data dropped out. spent like 6hrs of my life getting the run around. They ask for you info hang up on you and then have you start over. Website gets stuck in a loop. Verizon trashed it don't buy this. Now I have to look for new provider.

This company has the worst customer service I have ever seen. Each time I have called with an issue, they transfer you over and over. You end up explaining the issue to 6 or 7 different people and then they will hang up on you. I spent over 3 hours this time and they did not resolve my issue. I give up!!! I will just have to dispute their extra charge with my credit card company.

I've been a total wireless customer since they started up. I too,was not excited about Verizon buying TracFone , as I had a horrible experience with a contract carrier years ago , and vowed to never go back to a contract again. I've saved thousands of dollars over the years , and that's even buying a new phone every year or two.The coverage is great where I live , If you are one to have a hard time communicating with support , then I highly recommend using the chat option. I rarely have had to call support over the years other than to upgrade my phone. I wish they had just kept the Total Wireless plans the way they were , but they must not have liked the shared plans or the 25 dollar plan. My 35 dollar plan for many years was 5gb..Then they upped it to 10gb...no charge..And made a 5gb new plan for 30 dollars..They grandfathered our legacy plans til 2024..At that point, I might actually downgrade my plan as I have never used over 5gb a month since I started with Total. Out of the tens of thousands of customers they have , there are only a handful of complaints.. I did a phone upgrade yesterday , opened a chat window..it actually Took a little while to get an agent . Once we started , it was a seamless transition to change my service to a new phone..I only hope Verizon keeps this service running the way total wireless did..Nice affordable phones , great coverage , and support when you need it. I've looked at every other carrier and they all have their share of problems. I do recommend getting a branded phone if you want ALL the carrier services to work like vvm, wifi calling, etc...but that is true with every single carrier with android phones.. There are cheaper plans and companies..but overall , I'm happy with the services Total by Verizon is providing , and hope they continue to do so in the future.

HIGHLY DO NOT RECOMMEND! Ordered 4 SIM cards with service on website. I’ve been on the phone no exaggeration over 16 hours the last 2 days trying to get 4 lines activated. I’ve already missed a day of work to just get bounced around departments and hung up on. Terrible Customer Service. I’m to the point to where I’m ready to just lose the $200 I spent on.

If you want to transfer your number to another carrier, you better be prepared to talk to 5 different people in the Philippines totaling 2 1/2 hours on the phone. Depending on the Filipino you talk to, you can understand about half of them, nor can they understand you. Don't let the person you are talking to say they want to transfer your call to a higher department.....you will be hung up on every time. Then you need to call them back, you will get a different person where you will be required to start all over again. If they say they will call you back......they never will.......GOOD LUCK