TORCHSTAR - Light Fixtures WholesalerReviews of torchstar.us

Ruby was very helpful!!! She we above and beyond to take care of the customer. Employee like her are very hard to find now days!!!

The support person was very responsive and answered promptly to my messages. They were able to fulfill my request and I’ll certainly prefer them for all my future needs in lighting.

The customer servive confirmed that you still had the items available according to the information I provided--she was very helpful and cooperative. She sent me another email-- with the purchase information and responded right away after I placed the order-- she also told me how it was going to be sent. I initially responded on a Friday-- and had it already being sent on that same Friday!!! Extremely FAST AND EFFECIENT!!!!! Thank your for Superior Service Bill

Awesome team always takes care of me and my project needs

Excellent!

Timely response to email and picture of part I needed to complete my project. Ease of ordering this part.

I contacted TorchStar to find replacements for an older model fixture that I had installed in my kitchen years ago. I sent them a photo of the product information label on the back of the fixture. As it turns out, the fixture had been discontinued. Customer service searched for any remaining inventory. I was told there might be six remaining units in the warehouse, but a physical check would have to be made to ensure that they were still available. Later that same day, Ruby got back to me, indicating that a physical inventory check had verified six replacement units were still available. Within 24 hours, the product was identified, located, verified in stock, and shipped to my house. Thank you, Ruby and team.

Product works great and easy to install. It arrived in good condition earlier than expected. The price of the product was quite reasonable.