TORCHSTAR - Light Fixtures WholesalerReviews of torchstar.us

Customer service is very responsive and helpful. Unfortunately, the product I purchased in 2020 only worked for 4 years before failing (LED driver box). Hope the new models last a little longer.

Everything went well. I thought the price wasn’t bad but the shipping matching the price was ca bit crazy. Only issue I had was Ibwas told it should arrive in about 3 days but definitely was at least a week.

Originally was shipped a mismatched light and j box. Had difficulty getting in touch with customers support but eventually they did ship me a replacement. When it arrived I’ll see if it’s the correct item.

Purchase lights from this company eight 2525. One already went out of service would no longer work. Purchased a replacement light and collar does not match. I have over 10 emails back-and-forth and promised a replacement light which has still not shown up nor any more communication with them would not recommend this company. 9/23/25 Update of my review. Received replacement light from Justin Lucas which was an exact match to what I wanted from my order. I can’t give a 5 star rating since the first CSR could not understand the quality issue. And then just dropped the ball. Thanks to Justin and Torchstar.

The shipping/processing was very good. A slight delay in transit. Overall customer service has been good

Duke was great to work with, quick to reply and look for win-win solutions. Pricing was reasonable for a high quality product.

Although it took a few e-mails and pics/videos to prove my failed Bollard lights I was very impressed by Italia at Torchstar customer support. Italia was very polite and followed up on all my Emails in a very informative and timely manner. Thank you Italia for replacing

Light fixtures were ordered as replacement parts & everything was spot on.