TORCHSTAR - Light Fixtures WholesalerReviews of torchstar.us

Horrible customer service, lights burn out and collect condensation.

Buyer beware! This company provides the worst and most frustrating customer service imaginable. Don't even think about getting a refund. They'll find various reasons not to accept a return, provide postage or issue a credit. You'll be left with either a non-refundable product or a refusal to issue a credit on a return. Besides delivery being delayed, they actually fight you on a return, issuing a credit or accommodating you. I've never dealt with a worse company!

Paid $125 for expedited shipping 10 days before Halloween. They took my money, put it on ground, didn't answer my please and delivered after the event which needed the expensive equipment. NEVER AGAIN

What can be said about a company that happily takes your money off an Amazon sale, ships your order no problem, has a 25% (2/8 lights) defective rate. And won't ship you parts - even though the product is under warranty - because they say they don't ship spare parts to your country. HUNH ? WHAT ? You just shipped the order to my country (Canada). But you won't ship spare parts under warranty there ? That's all you need to know about Torchstar and their products. I'd rate them a zero on that basis alone but it doesn't seem to be an option.

Ordered a lamp through overstock; upon arrival- it does not illuminate room at all- quality is poor at best. I called CS at Torchstar and they said I can return at my expense - $70 and they also take a 15% restock fee I only paid $122. Do the math - they would not make an exception on any level to help the return. DO NOT BUY FROM THIS COMPANY. They just want the sale and do not care what happens after that

I paid $$$ for 6 boxes of LED Iclicle Holiday Lights and considering I only used them for 1 month each year (2018 & 2019). Some work and others don't on the same line. Contacted C.S. and was told since they were 2 years old, no longer under warranty and could not be replaced. I was not asking for replacements, only for advice on how to fix the line. They told me if the LED was out then replace them. I checked online and they don't sell that same item anymore. What a waste of good $$ and lousy C.S.

Poor quality products. 2 failures about a year or so. Customer service not very helpful. Keep receipts because if you don't they will not honor their warranty even if the product hasn't been out longer than the warranty.

So much for my delivery... Email from the USPS: "Hello , ...Your package has a delivery exception. Your item was forwarded to a different address at 11:04 am on June 16, 2020 in ************. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect." Opened a claim with the USPS and contacted Overstock.com where I purchased the lights through. They sent an email to the seller...Torchstar. This is the response I received from TORCHSTAR- "...Once the package leaves our facilities we are no longer responsible for the package. You will need to contact USPS and see why they are not delivering it to your address? Tracking information indicates this is due to: This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect. We apologize for the inconvenience. Sincerely, Torchstar Team." Now, there are no "forwarding instructions" for my address and I actually just received a package earlier in the day. I would assume then that they made a mistake on the shipping label...as I verified my address with Overstock and them, and it was the one they both had on file. I wonder, was the package "forwarded" back to them and then they not only profit but lose no product! What a scam and what poor customer service to say "its not our responsibility once it leaves our facilities!" UPDATE-Got my lights today, day after post. The post office in my town said my package was sent by mistake to another post office when it left the distribution center. So, even though it may have been the USPS'S fault, it's still poor customer service on TorchStar's part to leave shipping, delivery and tracking issues completely to fall upon the customer! Thankfully the lights worked when I plugged them in,quality is ok for the money.