Terje P.
Received damaged part from earlier…
Received damaged part from earlier shipment. Sent picture and requested replacement. Replacement was approved within 24 Hrs. Very efficient and professional expedited by the claims department.

TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations.Together we shine, together we grow – TORCHSTAR® promise.
TORCHSTAR - Light Fixtures Wholesaler (torchstar.us) has 347 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Terje P.
Received damaged part from earlier shipment. Sent picture and requested replacement. Replacement was approved within 24 Hrs. Very efficient and professional expedited by the claims department.
RLF
Ruby A answered the phone when my electrician, Russ, was trying to figure out how to sync the TorchStar Dimmable Down Lights / Night Lights. She helped up get the answer which made all of the difference. Thanks so much, Ruby. Bob & Russ, New York
Vinh L.
Great customer service. Hassle free when claiming broken items
Christopher D.
Ruby in customer service made it great.
ERIK B.
Justin responded to my email and took complete care of my issues. His communication was prompt and meaningful. I will absolutely recommend your products. Thank you Justin and Torchstar!!
Jon
People are everything. Ruby A did an amazing job helping me today. Kind, knowledgeable, and extremely informative. I could not have asked for a better experience from an agent. Especially in a world where customer service is so lacking
Terry F.
Exactly what was ordered and on time
Dawn
Italia was very responsive via email and is sending a warranty replacement part at no cost to me.