Whether it's across town or across the country, Top Tier Moving Group is here to make your transition smooth and stress-free. As an industry-leading moving brokerage, we specialize in providing top-tier relocation services. From furniture assembly and logistics to packing and unpacking services and storage solutions, we’ve got you covered!
Top Tier Moving Group (toptiermovinggroup.com) has 93 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
toptiermovinggroup.com
Website
toptiermovinggroup.com
Category
Shipping & Logistics
Listed on Five Star Index
2026
About these reviews
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The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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Not the best experience with the brokerage company however Alex, Andrew the two movers were patient and kind! Good pick up
Response from Top Tier Moving GroupDec 3, 2025
Thank you for sharing your feedback. We’re glad to hear that Alex and Andrew provided patient and professional service during your move. We sincerely apologize if your experience with the brokerage aspect of our service did not meet your expectations. Our records indicate that we have not been contacted regarding any ongoing issues or concerns with the brokerage side of things.
If you have any additional questions or require further clarification regarding our services, please let us know or contact our office directly at 561-677-3934, as we remain willing and happy to support you throughout this process. Your input is truly valuable to us, and we will continue working to improve all aspects of our customer experience.
JF
jennifer F.
Horrible experience.
I strongly encourage not to use this moving group. I am not a stranger to long distance hauls and have never had such an incredibly poor experience. At this time I have no idea where my goods are, I have been hung up on and calls to customer service go unanswered and messages never returned. Under no circumstances should this company be doing business.
Response from Top Tier Moving GroupNov 4, 2025
Thank you for bringing your concerns to our attention. We take all feedback seriously and want to ensure we address your experience thoroughly.
After reviewing our records, we do not have any documented instances of our team hanging up on you or failing to return calls. What we can confirm is that you spoke with a member of management yesterday, and at that time it was communicated that the anticipated delivery window was either today or tomorrow. As noted in our agreement, we do not transport the shipment ourselves, but we do stay in communication with the carrier and will continue to provide real-time updates as they become available.
We understand how important your belongings are, and we are here to assist in any way we can. If you have additional questions or need further support, we strongly encourage you to contact our customer service department directly at 561-677-3934, as this is the fastest way to receive real-time assistance.
Thank you for your patience, and please let us know if there is anything further we can clarify or help with.
DB
Denise B.
Do NOT use this company
Do NOT use this company. They are great sales people but when it comes down to the actual move, they use a carrier who doesn’t care. My dining table was missing, my antique furniture destroyed and the movers don’t handle with care.
Response from Top Tier Moving GroupOct 28, 2025
We are sorry to hear that you are unhappy with our services. Upon review of our records , both written and verbal we can confirm that our team has been in constant communication with you throughout this process and sincerely apologize for any inconveniences you may have experienced. While Top Tier Moving Group does not directly handle or transport customer belongings, we remain committed to advocating on your behalf with the assigned carrier and claims company for any missing or damaged items. Should you have any questions or ongoing concerns, please contact our customer service department for further assistance.
HC
Hayley C.
RUN!!!
This wasn't a moving experience, this was a nightmare. An absolute SHAKEDOWN.
If you’re even considering TopTier Moving, ASK THEM WHO IS ACTUALLY SHOWING UP DAY-OF!
If the answer is Move King, LLC....RUN.
I got ripped off, big time. I was completely taken advantage of and my valuables showed up shattered beyond repair. To this day, TopTier refuses to take accountability.
I’ve moved over 15 times in my life. I’ve worked with reputable movers and shady ones, but NOTHING comes close to the absolute trainwreck that is TopTier Moving (a name so ironic it's almost offensive).
They quoted me about $3,600 for my move. Reasonable. But when the movers actually showed up, Move King, LLC, TopTier's third-party vendor that they never warned me about, they immediately told me the job would cost me an additional $3,000. No discussion. No explanation. Just a bait-and-switch right at my front door.
Let that sink in: before a single item was moved, I was already being held hostage for $3,000 more than I agreed to. And it only got worse from there.
My TopTier "point of contact," who was really just the sales guy who convinced me they were a reputable company, ghosted me immediately after my initial payments were processed. He never once answered a call or email after I paid.
Move King tacked on ridiculous charges like $300 because the hallway in my building was “too long.” That’s not a joke...they literally charged me by the foot to walk. Every step they took seemed to cost me more money.
I ended up paying over $7,000, nearly double the original quote. And what did I get for it? A shattered ( and brand-new) $1,300 Google TV, broken in transit despite paying top dollar for boxes and “protective wrapping.” So much for professional care.
I had to take the time to write this because companies like this should be shut down. I've never experienced a company so unethical in my life and I hope this doesn't happen to you.
Response from Top Tier Moving GroupOct 28, 2025
We’re sorry to hear that you were dissatisfied with your recent experience, and we truly understand how stressful the moving process can be. However, we would like to take this opportunity to clarify our terms, procedures, and the role of Top Tier Moving Group LLC as a licensed moving coordinator and shipping agent.
As stated in the signed contract agreements between yourself and Top Tier Moving Group, your estimate was based entirely on the information and inventory list provided at the time of booking. Our binding estimates are determined by the customer’s declared items and requested services. By law, the foreman assigned to your move must perform an on-site walkthrough at pickup to confirm the actual inventory and any additional services required. If extra items are added or the volume, weight, or services differ from what was originally quoted, the total cost is adjusted accordingly—with your understanding and acknowledgment before loading proceeds.
Your quoted price already included all fuel surcharges, tolls, loading and unloading, basic disassembly and reassembly of standard furniture items, and up to 75 feet of long carry at both origin and destination. In the event the movers are required to carry items beyond 75 feet, the foreman will revise the price on-site to account for the additional labor and time involved. This is standard practice across the moving industry, as it directly impacts the physical handling of your belongings.
Our goal at Top Tier Moving Group is to make every move as seamless as possible. If any changes occur at the time of pickup, we strongly encourage customers to contact our customer service department immediately before signing revised paperwork. Our team is trained to assist with any updates, add additional items to your estimate, or mediate with the assigned carrier to ensure fairness.
According to our records, we did not receive calls or written correspondence from you regarding these concerns until after pickup. Had we been notified during the process, we would have been able to intervene and assist on your behalf to reach an amicable resolution, as also outlined in our contracts.
We want to emphasize that Top Tier Moving Group does not engage in “bait and switch” practices and does not hold customers or their belongings hostage under any circumstance. In good faith, we remain committed to answering any questions you may have and assisting you with the claims process for further review and potential compensation through your assigned carrier.
Please don’t hesitate to contact our Customer Service Department at (561) 677-3934 for further guidance or support. We value all feedback and will continue striving to provide the care and professionalism our customers deserve.
JA
Jeniffer A.
Terrible experience with Tier Top…
Terrible experience with Tier Top Moving (Top Tier Moving Group LLC).
I was quoted $3,976 for my move, but on the moving day, they raised the price to $6,834.20 and said my belongings wouldn’t be moved unless I paid. My furniture was picked up on August 28th and only delivered on October 7th at 9 PM, much later than promised.
Several brand-new items arrived broken (TV stand, dining table, vanity table, mirror, bar stand), boxes were damaged, and glass items were shattered. They also charged me for TV boxes that were never used — my TVs came wrapped only in blankets.
The movers left my furniture unassembled and lied about missing screws. My husband later finished assembling everything himself. The service was unprofessional, dishonest, and extremely disappointing.
I would never recommend this company to anyone.
Response from Top Tier Moving GroupOct 21, 2025
We are sorry to hear that you are unhappy with our services. At Top Tier Moving Group, our goal is always to provide clarity, transparency, and support throughout every stage of the moving process. Please note that our company coordinates the logistics of each move to ensure that all services are scheduled and completed in accordance with federal guidelines, as well as the terms agreed upon by the customer at booking. By law, the foreman is then required to complete a walkthrough of the pickup location to confirm the customers inventory and requested services. Should the inventory exceed the estimated quote, prices would have to be adjusted accordingly. Additionally, Top Tier Moving Group does not to handle, or otherwise participate in a move as the carrier, therefore all claims, related to property damage, delayed delivery and/or further compensation would need to be pursued with the assigned carrier. In an attempt to assist further, we have confirmed with their team that they will be reaching out to you directly to address these concerns and reach amicable resolution. Should you require further assistance from us, please contact customer service at 561-677-3934.
MI
michelle
Great experience!
Had to book last minute move for me and my family and i’m so glad i chose top tier. they made the process quick and smooth even asked if i needed storage or wanted straight delivery. everyone in customer service was patient , friendly and addressed all my questions making me feel at ease with my decision. . i would definitely choose again and recommend to friends and family.
Response from Top Tier Moving GroupOct 21, 2025
Thank you for sharing your experience! We’re so glad we could make your last-minute move smooth and stress-free. It’s wonderful to hear that our customer service team was able to answer your questions and help you feel confident throughout the process. We truly appreciate your recommendation and look forward to assisting you, your friends, and family with any future moves!
JM
Joshua M.
Fantastic work
Fantastic work. Quote a price and it stayed the same throughout pickup and delivery. I’ve moved a few times in the last 11 years and that’s rare for moving cross the country. Appreciate ya
Response from Top Tier Moving GroupOct 21, 2025
Thank you for taking the time to share your experience! We’re glad to hear that your move went smoothly and that the quote remained consistent from start to finish. We understand how important that is, especially for a cross-country move. We truly appreciate your trust in Top Tier Moving Group and hope to assist you with any future moves!
SS
Solveig S.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They are a moving brokerage firm, not an actual moving company. This was a move of a storage unit. We told them the size of the unit-- 7' x 10' x 8', listed the items it contained, and sent photos. They gave a "guaranteed" price over the phone, saying they were overestimating the size of the move. They gave a window of time that the movers would come--1-4pm. The storage space closed at 6pm. They arrived at 5:25--there's no way they could have moved the contents of the unit before the storage space closed. They doubled the price, saying that the size of the unit was bigger than what we'd told them. We argued with them--also saying that they didn't have the time to do the move (they said they could--at that point it was 5:40!). The person who'd hooked us with the "guaranteed" price was suddenly not available. Scam company. Go elsewhere.
Response from Top Tier Moving GroupOct 16, 2025
Thank you for bringing your concerns to our attention. After thoroughly reviewing our records—both written and verbal—we were unable to locate any record of a scheduled move under your name or the details provided. We take all feedback seriously and want to ensure that any matter is properly addressed. Please contact our customer service team directly so we can discuss this further and assist with any ongoing concerns you may have.
