Zachary A.
Gouged before getting on the truck…
Haven’t even gotten on the truck and already charging 20% more for just a few items they did not write down. Even removed some items and they basically said of I don’t pay the extra then they won’t ship the items. 4 days to go until I move so they know I have no choice or else! Unethical, plain and simple.
Response from Top Tier Moving GroupOct 16, 2025
We appreciate you sharing your feedback and understand that moving can be a stressful process, particularly when planning a move close to your scheduled pickup date. That said, we would like to clarify that the estimate provided is based on the inventory and services communicated by the customer at the time of booking. Top Tier Moving Group’s binding estimate is determined by this information and would only change if additional items are added or services requested beyond the original scope. Our agreements are designed this way to ensure transparency and prevent any misrepresentation or ambiguity regarding our services. Additionally , our records indicate that you later requested to cancel the move outside the allowable cancellation period and in good faith, we offered a partial refund as an attempt to reach an amicable resolution. While we regret that you declined the offer and would not allow us to reach an amicable resolution, we can assure you that Top Tier Moving Group operates with transparency, ethical practices, and a commitment to clear communication throughout the moving process. We continue to encourage customers to contact our customer service team with any questions or concerns they may have for further assistance.