Tops and BottomsReviews of topsandbottomsusa.com

Making of shoes

I have been a loyal customer of Tops and Bottoms for a considerable time, and I am consistently impressed with the exceptional customer service provided by William. His unwavering commitment to ensuring customer satisfaction is evident in his proactive approach and willingness to accommodate special requests. Additionally, the efficient shipping process, with delivery within days of payment, reflects the overall smooth and seamless online shopping experience offered by Tops and Bottoms. Doing business with your store is always a pleasure, thanks to the outstanding service and professionalism demonstrated by William and the entire team.

Found them via a Google search in Feb 2023. Was very skeptical. Asked some people on a blog and 2 people said they were legit. Fast fwd 5 months later, July 2023 I ordered a pair of sneakers from them. The customer service was unreal in a good way. I'm in NYC and I believe they're in Chicago or some Midwest city. Fast fwd to November 2023, a coat popped up on their website and I didn't hesitate to reach out to them. The cost was a great price but I wasn't sure the size would fit(pause). What I like about their customer service is I texted them and they call immediately. I told Jared that I will go check to see if the coat fits in my city then call you back. I checked, it fit and Jared sent me an invoice immediately. He was even willing to hold it for me but I told him I'm paying for it right now. Then he was telling me about other deals he had in the store right now as well as sent the actual item to my phone so I can see it in real time. I will NEVER hesitate to use them all the way from NYC and I will hope Jared will continue to support me how he's been in my last interactions. P.s. I forgot to add they shipped the same day. 💪🏾

Horrible Horrible Service 😡 Reached out to this company twice in regards to my order. It took almost two weeks for them to let me know my order was defective and due to it being the only size would I like a different style. Do NOT waste your time! Shop from somewhere that's more reliable, reputable, and that can actually fulfill your order.

Great customer service! Quick shipping all the way to Texas. Joseph Fernandes was great. My shoes were A number 1 legit. Will do business again.

Tops and Bottoms has a GREAT thing that it does that I've never experienced at other retailers. I was in the process of checking out and utilized my discount extensions but couldn't find a good discount so I just left my items in my cart. Somehow TopsandBottoms texted me. LOL. Asking if I would consider purchasing if they gave me an extra discount. Liam called me and gave me a custom discount code and I was able to check out! Liam was sooooooo nice! I really love the service they have at tops and Bottoms and I will be purchasing from them again this weekend. More stores need to offer that service!

Williams is very professional and kind and cares about the customer!!

William S should be the employee of the month!! I placed an order with incorrect shipping information. I then emailed from an alternate email address but William was able to find my order and update my info in less than 2 minutes!! That’s rockstar service and I’m thoroughly impressed!