TopplayerReviews of topplayer.gg

Response from TopplayerJun 16, 2026

Thank you for providing the exact dates. You did everything perfectly by accepting the friend request on June 8th, and the massive delay you experienced with your Call of Duty order is entirely our fault due to an unexpected bottleneck in our system. We are dispatching the final delayed orders right now. Your copy of MW4 is being delivered to your Battle.net account within the hour. We sincerely apologize for the radio silence and the long wait. Enjoy the game!

Response from TopplayerJun 16, 2026

I want to assure you right away: this is absolutely not a scam, your money is safe, and your Diablo IV DLC is being delivered as we speak. We completely understand why our silence made you suspect the worst. We failed terribly at answering your emails while we were trying to fix a severe overload in our delivery queue. We are pushing the final orders out right this minute, so you will see the Lord of Hatred DLC in your account within the next hour. We are so sorry for the unnecessary stress we caused you.

Response from TopplayerJun 16, 2026

No bots or AI here, just a very stressed human team owning up to a massive logistical failure. You are completely right to be angry, and we don't blame you at all for escalating the issue with Kinguin. We failed to meet the 96-hour window, and we failed to answer your tickets when you needed help. We deserve the criticism. We are manually clearing our backed-up Kinguin orders right this very minute. Your game is being delivered to your account within the hour. We are truly sorry for the awful experience, and we are taking your feedback to heart to ensure we never leave a customer hanging like this again.

Response from TopplayerJun 12, 2026

We are truly sorry for the unacceptable delay and the lack of communication. We completely understand why you feel this way. Our delivery system was recently overwhelmed due to a sudden bottleneck of orders processing at the exact same time, which unfortunately pushed your delivery past the expected window. We want to assure you and anyone reading this that this is strictly a logistical delay. We never fail to deliver what was paid for. Our support team is actively catching up on tickets right now. We will contact you directly on your ticket today to resolve your order immediately or issue a refund. Thank you for your patience. The TopPlayer.gg Team

Response from TopplayerJun 12, 2026

First of all, you are completely right. Better communication from our end would have saved you a lot of frustration, and we sincerely apologize for leaving you in the dark. To give you full transparency, we are currently experiencing a significant bottleneck. Alongside a high volume of new orders, a massive wave of older clients recently completed their prerequisites (like accepting friend requests), causing all their deliveries to trigger at the exact same time. This compounded our queue and pushed us past your 96-hour window. Regarding the website: we are currently doing a major overhaul and structural upgrade of the platform, which is why the FAQ, ToS, and Help Center links are temporarily under construction. We are actively working through our support tickets right now and will respond to yours shortly to get your order delivered. Thank you for your patience and for the highly constructive feedback. The TopPlayer.gg Team

Response from TopplayerJun 9, 2026

We deeply apologize for the radio silence and the extended 5-day wait. That is not the standard of communication we want to provide. Thank you for updating your review to confirm you received your order. We hear your feedback loud and clear regarding our turnaround times, and we are updating our website to ensure future buyers have a completely transparent and realistic timeframe before they purchase. We appreciate your patience and your honest feedback to help us do better. The TopPlayer.gg Team

Response from TopplayerJun 7, 2026

Hi MB, Thank you for your honest review. You hit the nail on the head: buying a new game is exciting, and any delay past the expected window is frustrating. We are sorry that it took 104 hours to get your gift delivered. We are taking your advice to heart and we are actively working on updating our delivery windows and customer communications to clearly state when we have a backlog. We are making the necessary changes to ensure we do exactly that. Thank you for sticking with us and for helping TopPlayer.gg improve. Enjoy the game! The TopPlayer.gg Team

Response from TopplayerMay 25, 2026

We completely understand your frustration and apologize for the confusion regarding the delivery time. While most of our digital keys are delivered instantly, Battle.net game gifts are subject to Blizzard's strict platform security policies. Their system requires us to be friends on Battle.net for a mandatory 72 hours before it allows us to send any gift to your account. This is a platform restriction that unfortunately we cannot bypass. Your order should now be successfully completed and delivered. We appreciate your patience during this mandatory waiting period and hope you enjoy the game! The TopPlayer.gg Team