Topplayer Reviews | Read Customer Reviews of topplayer.gg

Topplayer Reviews | Read Customer Reviews of topplayer.gg

Topplayer reviews

Showing 16 reviews with 1 star · Clear filters

Filip S.
Sep 27, 2026
I bought Diablo 4 on September 21st
I bought Diablo 4 on September 21st, and I still haven't received it... The necessary three days have passed, yet there’s been total silence... They aren't replying; they aren't even trying to fix the issue... Neither Kinguin nor Topplayer.gg are responding to tickets; they’re just making a fool of me.
Response from TopplayerOct 10, 2026
Hello! You order was successfully completed, remember it requires 72 to 96h as friends to be able to receive your product via Battle.net gift system. Regards, The TopPlayer Team
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Atiur R.
Sep 17, 2026
These guys ARE scammers
These guys ARE scammers. They don't share gift codes or whatever they say. They just don't. I have been waiting for 4 long days now; they have said that they will not continue.
Response from TopplayerOct 10, 2026
We cancelled and refunded your order as we do not accept insults against any of our workers. The TopPlayer Team.
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John S.
Sep 15, 2026
its now been 4 days and I still do not…
its now been 4 days and I still do not have my game keys delivered. The business model is intentionally misleading. The accounts I have added on my friends list are eligible to transfer the game but haven't. I am now worried my battle.net account will be flagged.
Response from TopplayerSep 15, 2026
Hello, Please check your account as we have recently completed sending another batch! We are not late on deliveries so your order has been completed already or might have an issue! Please contact us via TopPlayer.gg so we can provide further assistance. The TopPlayer.gg Team
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Chris
Aug 26, 2026
Over 117 hours have passed
Over 117 hours have passed, and the d4 gift still hasn't arrived. I submitted a ticket – no response. I submitted a ticket on Kinguin – no response.
Response from TopplayerAug 26, 2026
We are deeply sorry for the massive delay and the lack of communication on both platforms. That is entirely our fault. We have completely cleared the delivery bottleneck that caused this issue. Your order has already been finalized, and our support team has updated your tickets with the confirmation details (whether it was completed or refunded). Thank you for bearing with us during this system overload, and we apologize again for the silence. The TopPlayer.gg Team
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ZoiLGrown
Jun 26, 2026
I wanted to save a few dollars
I wanted to save a few dollars, but it ended up being more trouble than it was worth. The purchase itself was instant, but the wait time was an eternity. I didn't receive the key and contacting support turned into another exhausting wait. I spent days chasing enough money for a game that should have taken minutes to deliver. Save your sanity.
Response from TopplayerAug 26, 2026
We are deeply sorry for the terrible experience. You are absolutely right—saving money shouldn't come with this level of frustration. Because our Battle.net games are sent as direct gifts (rather than digital keys), they are bound by a mandatory 72-hour platform cooldown. But beyond that, our recent technical issues delayed your order even further and caused our support team to miss your messages entirely. That is unacceptable, and we own that mistake. Your order has now been fully completed. We truly appreciate your patience and apologize again for the stressful wait. The TopPlayer.gg Team
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Jaime Carvajal C.
Jun 25, 2026
Bought a battle net code for bo7
Bought a battle net code for bo7, the site told it was less than 24h delivery. Currently more than 24h with any message or sign of nothing. Asked about any update in a ticket and didnt get any answer either. Not the best service I would say since I dont have my game
Response from TopplayerJun 25, 2026
Hello, Games can be delivered 72h after being friends as stated in the instructions. We are replying to all support tickets at TopPlayer.gg and marketplaces, we will reach yours soon if not already replied! The TopPlayer Team
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DR
Jun 25, 2026
I'm sorry but why do I have to wait for…
I'm sorry but why do I have to wait for up to 10 days for a code? Delivery service is atrocious. The product should be instant. use an other service thats reputable please. EDIT: Added friends like Topplayer said. Still haven't received it. The wait is agonizing.
Response from TopplayerJun 25, 2026
Hello, It's very likely that you did not accept the friend requests, please open a ticket in topplayer.gg or were you made the purchase! The TopPlayer.gg Team
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Aiden Paras A.
Jun 15, 2026
Currently 126 hours and counting..
Currently 126 hours and counting... Still no game, ticket responses are horrendous, huge lack of help, non-existent help section, no contact number or live chat. I would personally avoid and never use.
Response from TopplayerJun 16, 2026
You are absolutely right to be upset. Our support infrastructure completely failed you during this backlog, and we don't blame you for being frustrated about the lack of live chat or a proper help section. We dropped the ball. The good news is that we are manually clearing the final backed-up orders right this very minute. Your game is being sent to your account within the next hour. We are deeply sorry for leaving you in the dark for 126 hours, and we are working hard to fix our communication channels so this never happens again.
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