Topos OutdoorReviews of toposoutdoor.com

Ordered an item via the website and then a day later received a cancellation notice. I don't understand how in 2021, companies can't figure out inventory.

I was super excited to receive my Marin Headlands 2, however, upon arrival, I realized it was missing several assembly components, was scratched on the stem, and the drop-seat cable was cut too short and needed to be re-installed. When I contacted Topos about these issues they offered a $50 refund. For a $3k bike that felt insulting, moreover, it doesn't even cover the labor costs for re-doing the internal cabling. Knowing the margins for a small bike shop can be tight, I countered with $150 but never heard back.

After weeks of looking for a bike without success, I landed on Topos' site . Without knowing anything from Topos, I went for it and ordered my bike. II expected some sort of delay due to Covid. Amazingly, my bike made it to Texas in less than a week! Perfectly packaged I assembled it in 10 minutes! I would highly recommend them to anyone I will definitely buy from them in the future . Thank you.

Great communication from customer service when i called with shipment questions, processing took a couple days longer but that's to be expected during these times Bike arrived on time and was in great condition, easy to assemble and rode like a dream.

The site layout made finding the bike I wanted extremely easy and shipping was quick even by pandemic standards. Couldn’t have asked for a better experience, not sure why this site hasn’t taken off yet

Still haven't gotten my bike. It's currently sitting at the UPS location in my town. It shipped from Topos about 5 days after order was placed abd was at my UPS facility the following day and was scheduled for delivery the next day. Driver pulled up to my house i went to meet and the door(signiture required) and he just drove off ...... no bike. Called UPS' terrible customer service and the said it would be delivered that night by 9 due to extended hrs(COVID19). Didnt come. Called again the next day to be told a mistake was made and it was never loaded on the truck and would be delivered that follow Monday. Didn't get delivered Monday. Here we are 9 days and too many hrs of useless talks with both UPS and Topos and the bike is STILL sitting there at the UPS facility. I asked to pick it up .... cant. Asked for a refund .... that they can do .... in up to 5-10 business days. This was by far the absolute worst constumer service experience of my life. And for both companies to blame COVID 19 is chicken sh**. I've ordered a lot of stuff sense this bike and everything from USPS, Fedex and Amazon has been delivered on time if not ahead of schedule. Will not be making a purchase from this place anytime soon.

Tried to get ahold of them about my purchase for 2 weeks, then find out the product i wanted was out of stock, I got my refund for the product but i was still unsatisfied with the customer service, even with the covid-19 pandemic i have had other companies during this time be diligent enough to contact their customers and let them know about their products.

Topos Outdoor impressed me from start to finish. Their website is easy to navigate. It was simple to compare bikes in the price range I had for my budget and I found the right fit with the right parts in the Haro I selected. After my order I contacted customer service to find out how Covid would impact my purchase, the lady was awesome, she gave me the exact shipment date which was spot on. I have told more than 5 people about the exceptional service and savings I received buying through Topos, hopefully they see more orders coming in from Texas.