Topos OutdoorReviews of toposoutdoor.com

Ordered an item via the website and then a day later received a cancellation notice. I don't understand how in 2021, companies can't figure out inventory.

I was super excited to receive my Marin Headlands 2, however, upon arrival, I realized it was missing several assembly components, was scratched on the stem, and the drop-seat cable was cut too short and needed to be re-installed. When I contacted Topos about these issues they offered a $50 refund. For a $3k bike that felt insulting, moreover, it doesn't even cover the labor costs for re-doing the internal cabling. Knowing the margins for a small bike shop can be tight, I countered with $150 but never heard back.

Still haven't gotten my bike. It's currently sitting at the UPS location in my town. It shipped from Topos about 5 days after order was placed abd was at my UPS facility the following day and was scheduled for delivery the next day. Driver pulled up to my house i went to meet and the door(signiture required) and he just drove off ...... no bike. Called UPS' terrible customer service and the said it would be delivered that night by 9 due to extended hrs(COVID19). Didnt come. Called again the next day to be told a mistake was made and it was never loaded on the truck and would be delivered that follow Monday. Didn't get delivered Monday. Here we are 9 days and too many hrs of useless talks with both UPS and Topos and the bike is STILL sitting there at the UPS facility. I asked to pick it up .... cant. Asked for a refund .... that they can do .... in up to 5-10 business days. This was by far the absolute worst constumer service experience of my life. And for both companies to blame COVID 19 is chicken sh**. I've ordered a lot of stuff sense this bike and everything from USPS, Fedex and Amazon has been delivered on time if not ahead of schedule. Will not be making a purchase from this place anytime soon.

Tried to get ahold of them about my purchase for 2 weeks, then find out the product i wanted was out of stock, I got my refund for the product but i was still unsatisfied with the customer service, even with the covid-19 pandemic i have had other companies during this time be diligent enough to contact their customers and let them know about their products.

Mi orden nunca llegó y luego de 15 días me escriben que fue cancelada porque no tenían la bici

The customer service was terrible. My account was never updated. I called and emailed service times to check the status of my order but never received any response. Yes I know we are dealing with COVID19 however if you are still open and selling merchandise, you should communicate with customers.

I ordered two bikes, heard nothing for several days and then finally two days after contacting customer service I found out both bikes were out of stock and was told I would be refunded. Now, a week later, the money still isn't back in my account and I have no bikes. If they were out of stock I should not have been able to make the purchase to begin with. I'm very disappointed in the entire experience so far.

You sent me the wrong bike!!! The more expensive version. I don’t like it. You don’t respond to email or phone calls I will never do business with your company again. Joel